Customer Support Representative (m/f/d)

Texas Instruments
Germany
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Detail-oriented","Problem-solving","Independence","Teamwork","Managing multiple priorities"]

Join the Customer Support Center team as the friendly voice for TI’s customers, turning inquiries into success stories. You’ll collaborate cross-functionally to resolve complex issues, use internal systems to respond and document interactions, and leverage data to maintain operational success metrics. You’ll also help improve customer experience and proactively resolve discrepancies between TI and customers.

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FursaFursa
Texas Instruments
Texas Instruments
5 days ago

Customer Support Representative (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Join the Customer Support Center team as the friendly voice for TI’s customers, turning inquiries into success stories. You’ll collaborate cross-functionally to resolve complex issues, use internal systems to respond and document interactions, and leverage data to maintain operational success metrics. You’ll also help improve customer experience and proactively resolve discrepancies between TI and customers.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Turn customer challenges into success stories
  • •Collaborate with cross-functional teams to tackle complex issues
  • •Respond to customer inquiries and document customer interactions using internal systems
  • •Leverage data to address customer problems and maintain operational success metrics
  • •Proactively resolve data discrepancies between TI and customers

Key Requirements

  • •High school diploma or GED with 2 years of work experience in a call center or customer support environment, or an Associate degree in business administration or related field
  • •Proficiency in English (written and verbal) communication
  • •Experience as a natural communicator who can explain complex ideas simply
  • •Ability to identify details and take pride in work
  • •Familiarity with email, ticketing systems, and customer relationship management (CRM) platforms (preferred)
Experience:2+ yearsCustomer supportCall center
Education:High School in Business administration or related field
Skills:CommunicationDetail-orientedProblem-solvingIndependenceTeamworkManaging multiple priorities
Languages:EnglishGermanFrenchSpanishItalian
Tech Stack:Microsoft ExcelFiltersFormulasPivot tablesEmailTicketing systemsCRM platforms

Company Brief

Texas Instruments
Designs and manufactures semiconductors and analog chips used in industrial, automotive, personal electronics, communications, and enterprise systems. It is one of the world’s largest semiconductor companies, with a broad portfolio of embedded processing and power products.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dallas, United States
Founded: 1930
WebsiteLinkedIn