Technical Account Manager

Box
Boston
Workplace: HybridFull timeUSD 97,000 - 120,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Empathy","Communication","Problem-solving","Self-starter","Cross-functional collaboration"]

Serve as a white-glove technical advocate for a portfolio of 10–15 strategic enterprise accounts, helping customers implement and operationalize Box products. Conduct weekly and quarterly support health reviews, act as an escalation point for critical technical issues, and partner with helpdesk teams to drive training, best practices, and feedback pipelines. Lead customer meetings, influence product roadmap via customer insights (including AI workflows), and improve scalable processes to support growth.

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FursaFursa
Box
Box
4 days ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as a white-glove technical advocate for a portfolio of 10–15 strategic enterprise accounts, helping customers implement and operationalize Box products. Conduct weekly and quarterly support health reviews, act as an escalation point for critical technical issues, and partner with helpdesk teams to drive training, best practices, and feedback pipelines. Lead customer meetings, influence product roadmap via customer insights (including AI workflows), and improve scalable processes to support growth.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide white-glove service to assigned accounts by helping them implement and operationalize Box products.
  • •Develop a deeper understanding of clients’ business practices and operating environments.
  • •Perform technical reviews of support health on a weekly and quarterly basis using ticket reviews and standard support metrics.
  • •Act as an escalation point for critical technical issues at all times.
  • •Partner with helpdesk and the wider Customer Success org to drive training, best practices, and product/service feedback; optimize processes for scalable support.

Pay and Benefits

Salary: USD 97,000 - 120,000 annually

Key Requirements

  • •5+ years of experience in a technical support role or equivalent account management experience.
  • •SQL experience.
  • •Experience with open APIs and API scripting.
  • •Proficiency with SAML and OAUTH authentication protocols.
  • •Practical experience with AI or machine learning, and an ability to troubleshoot with high attention to detail.
Experience:5+ yearsSaaS
Skills:EmpathyCommunicationProblem-solvingSelf-starterCross-functional collaboration
Tech Stack:SQLOpen APIsAPI scriptingSAMLOAuthMDMAIMachine Learning

Company Brief

Box
Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2005
WebsiteLinkedIn