Full-Time Customer Support Professional - Bossier City (M - F, No Weekends) $17.75/hr

General Dynamics
United States
Workplace: HybridFull timeUSD 15.06 - 20.38 hourlyFunction: Customer Support (Service Desk)0Education: high_schoolSkills: ["Customer service","Root cause analysis","Problem-solving","Attention to detail","Communication"]

Join a contact center team in Bossier City to support inbound calls, online chats, and messages for clients. You’ll research customer issues, provide accurate information and alternative solutions, and resolve or escalate complex problems as needed. The role includes managing multiple inquiries, completing call guides with required data, and adhering to customer service and documentation standards while working full-time shifts (M–F).

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General Dynamics
General Dynamics
17 minutes ago

Full-Time Customer Support Professional - Bossier City (M - F, No Weekends) $17.75/hr

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 minutes agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Join a contact center team in Bossier City to support inbound calls, online chats, and messages for clients. You’ll research customer issues, provide accurate information and alternative solutions, and resolve or escalate complex problems as needed. The role includes managing multiple inquiries, completing call guides with required data, and adhering to customer service and documentation standards while working full-time shifts (M–F).
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer incoming phone calls, chats, and messages and provide accurate information to callers.
  • •Assist customers by researching issues and providing answers and alternative solutions.
  • •Identify, diagnose, and resolve customer issues, escalating complex cases as necessary.
  • •Manage multiple inquiries simultaneously via chat when needed.
  • •Complete call guides by gathering and verifying required information and follow documentation standards.

Pay and Benefits

Salary: USD 15.06 - 20.38 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveLife Insurance

Key Requirements

  • •High school diploma or G.E.D.
  • •Zero or more years of customer service or other telephone experience.
  • •Ability to simultaneously oversee multiple customer inquiries and manage competing priorities in a fast-paced contact center.
  • •Louisiana resident living within a reasonable driving distance (approx. 60 mile radius) of the Bossier City facility.
  • •US Citizenship; ability to pass a criminal background check, drug screening, and credit check.
Education:High School
Skills:Customer serviceRoot cause analysisProblem-solvingAttention to detailCommunication

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn