Fraud Risk Management and Operations Manager

Pathward
United States
Workplace: RemoteFull timeUSD 72,000 - 120,000 annuallyFunction: Business OperationsEducation: bachelorsSkills: ["Cross-functional collaboration","Quality management","Continuous improvement","Stakeholder management","Decision validation"]

Lead Pathward’s Fraud Risk Management and Operations program, overseeing Level 1 fraud alert monitoring and Level 2 fraud case investigations. Own fraud detection, alert management, and investigation controls, including quality standards and SLAs. Support BSA/AML-related suspicious activity identification and escalation, partner cross-functionally to improve detection strategies, and drive continuous improvement across alert-to-case workflows, automation, and escalation protocols.

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Pathward
Pathward
11 hours ago

Fraud Risk Management and Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead Pathward’s Fraud Risk Management and Operations program, overseeing Level 1 fraud alert monitoring and Level 2 fraud case investigations. Own fraud detection, alert management, and investigation controls, including quality standards and SLAs. Support BSA/AML-related suspicious activity identification and escalation, partner cross-functionally to improve detection strategies, and drive continuous improvement across alert-to-case workflows, automation, and escalation protocols.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Support and enhance the Fraud Risk Management and Operations program, ensuring effective detection, investigation, escalation, and resolution.
  • •Manage team operations for Level 1 fraud alert review and Level 2 fraud case investigation, escalation, and resolution.
  • •Develop and maintain fraud detection, alert management, and investigation procedures, controls, and escalation protocols.
  • •Establish and monitor quality standards, productivity expectations, and SLAs for alert handling and case investigations.
  • •Assist with BSA/AML components, including suspicious activity identification and escalation when SAR reporting thresholds are met.

Pay and Benefits

Salary: USD 72,000 - 120,000 annually
Perks:Health Insurance401kLife InsuranceDisability BenefitsPaid Leave

Key Requirements

  • •Bachelor's degree or equivalent education and work experience.
  • •Typically 5+ years with a bachelor's or equivalent.
  • •Experience in fraud operations, including alert review, case investigation, and fraud typology analysis.
  • •Demonstrated performance focus across alert accuracy, investigative quality, and timeliness.
  • •CAMs, CFE, or other fraud/financial crimes certification preferred.
Education:Bachelor's
Skills:Cross-functional collaborationQuality managementContinuous improvementStakeholder managementDecision validation
Certifications:CAMSCFE

Company Brief

Pathward
Provides banking-as-a-service APIs, card issuing, deposit and payment solutions for fintechs, businesses, and partners. Offers integrated banking products including debit cards, program management, and compliance services to enable financial product delivery.
Industry: Fintech Infrastructure
Growth: Established Company
WebsiteLinkedIn