Sr Customer Success Specialist - Germany

BMC
Germany
Workplace: HybridFull timeEUR 71,325 - 118,875 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Troubleshooting","Analytical thinking","Consulting","Communication","Stakeholder management"]

Serve as a trusted technical advisor to help customers accelerate adoption of Control-M. Execute customer success motions across implementations, upgrades, migrations, SaaS transitions, and modernization initiatives. Plan and run workshops, webinars, health reviews, and QBRs, using telemetry and Gainsight insights to drive proactive engagements. Partner with Customer Success, Sales, Support, Professional Services, Product, and Engineering to improve customer outcomes and identify growth opportunities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
BMC
BMC
2 months ago

Sr Customer Success Specialist - Germany

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a trusted technical advisor to help customers accelerate adoption of Control-M. Execute customer success motions across implementations, upgrades, migrations, SaaS transitions, and modernization initiatives. Plan and run workshops, webinars, health reviews, and QBRs, using telemetry and Gainsight insights to drive proactive engagements. Partner with Customer Success, Sales, Support, Professional Services, Product, and Engineering to improve customer outcomes and identify growth opportunities.
Location: Germany
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Drive customer adoption and value realization across the customer lifecycle by executing customer success engagement plans.
  • •Develop and run adoption plans, including workshops, webinars, health reviews, and Quarterly Business Reviews (QBRs).
  • •Provide technical advisory on Control-M best practices, architecture, operational excellence, and modernization initiatives.
  • •Support customers through implementations, upgrades, migrations, SaaS transitions, and transformation projects; conduct technical reviews and adoption assessments.
  • •Use customer telemetry, product usage data, and Gainsight insights to proactively recommend adoption actions and identify growth/expansion opportunities with Sales.
Travel: Low travel

Pay and Benefits

Salary: EUR 71,325 - 118,875 annually

Key Requirements

  • •Minimum 3 years of experience with Control-M or comparable enterprise workload automation and scheduling solutions.
  • •Hands-on experience administering, supporting, implementing, or consulting on Control-M environments (on-premises and/or SaaS).
  • •Strong knowledge of Control-M version 9.x, preferably 9.18+ releases.
  • •Experience with Control-M capabilities including APIs, Workload Change Manager (WCM), Managed File Transfer (MFT), workload archiving, forecasting, monitoring, high availability, and enterprise scheduling.
  • •Professional proficiency in German and strong troubleshooting, analytical, consulting, and communication skills; Gainsight is preferred.
Experience:3+ yearsEnterprise workload automationWorkload schedulingCustomer success
Skills:TroubleshootingAnalytical thinkingConsultingCommunicationStakeholder management
Certifications:Control-M certifications
Languages:German
Tech Stack:Control-MControl-M 9.xAPIsWorkload Change Manager (WCM)Managed File Transfer (MFT)Workload archivingForecastingMonitoringHigh availabilityEnterprise schedulingGainsightOracleMicrosoft SQL ServerPostgreSQLCloud platformsDevOpsERPData platformsAutomation frameworks

Company Brief

BMC
Provides IT service management, automation, and operations software to help enterprises manage digital services, cloud infrastructure, and mainframe environments with monitoring, service desk, and AIOps solutions.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Houston, United States
Founded: 1980
WebsiteLinkedIn