BMC

1 week ago

Sr Customer Success Specialist - Germany

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Last checked: 21 hours agoStatus: Live

Job Summary

Serve as a trusted technical advisor to help customers accelerate adoption of Control-M. Execute customer success motions across implementations, upgrades, migrations, SaaS transitions, and modernization initiatives. Plan and run workshops, webinars, health reviews, and QBRs, using telemetry and Gainsight insights to drive proactive engagements. Partner with Customer Success, Sales, Support, Professional Services, Product, and Engineering to improve customer outcomes and identify growth opportunities.

Location: Germany

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Drive customer adoption and value realization across the customer lifecycle by executing customer success engagement plans.
•Develop and run adoption plans, including workshops, webinars, health reviews, and Quarterly Business Reviews (QBRs).
•Provide technical advisory on Control-M best practices, architecture, operational excellence, and modernization initiatives.
•Support customers through implementations, upgrades, migrations, SaaS transitions, and transformation projects; conduct technical reviews and adoption assessments.
•Use customer telemetry, product usage data, and Gainsight insights to proactively recommend adoption actions and identify growth/expansion opportunities with Sales.

Travel: Low travel

Pay and Benefits

Salary: EUR 71,325 - 118,875 annually

Key Requirements

•Minimum 3 years of experience with Control-M or comparable enterprise workload automation and scheduling solutions.
•Hands-on experience administering, supporting, implementing, or consulting on Control-M environments (on-premises and/or SaaS).
•Strong knowledge of Control-M version 9.x, preferably 9.18+ releases.
•Experience with Control-M capabilities including APIs, Workload Change Manager (WCM), Managed File Transfer (MFT), workload archiving, forecasting, monitoring, high availability, and enterprise scheduling.
•Professional proficiency in German and strong troubleshooting, analytical, consulting, and communication skills; Gainsight is preferred.

Experience:3+ yearsEnterprise workload automationWorkload schedulingCustomer success

Skills:TroubleshootingAnalytical thinkingConsultingCommunicationStakeholder management

Certifications:Control-M certifications

Languages:German

Tech Stack:Control-MControl-M 9.xAPIsWorkload Change Manager (WCM)Managed File Transfer (MFT)Workload archivingForecastingMonitoringHigh availabilityEnterprise schedulingGainsightOracleMicrosoft SQL ServerPostgreSQLCloud platformsDevOpsERPData platformsAutomation frameworks

Company Brief

BMC

Provides IT service management, automation, and operations software to help enterprises manage digital services, cloud infrastructure, and mainframe environments with monitoring, service desk, and AIOps solutions.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Houston, United States

Founded: 1980

Website LinkedIn

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BMC