Manager, Inflight Support and Response

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Leadership","Stakeholder management","Process improvement"]

Oversee strategy and support initiatives for American Airlines’ Inflight Operations, including operational reliability and OKR projects, process and system improvements, and Inflight emergency planning and response readiness. Lead and manage a team handling administrative and regulatory operational tasks and support new station start-ups/terminal moves. Partner on the Critical Incident Response Program with APFA and coordinate with airport leaders on operations performance initiatives.

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American Airlines Group
American Airlines Group
1 day ago

Manager, Inflight Support and Response

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Last checked: 7 hours agoStatus: Live

Job Summary

Oversee strategy and support initiatives for American Airlines’ Inflight Operations, including operational reliability and OKR projects, process and system improvements, and Inflight emergency planning and response readiness. Lead and manage a team handling administrative and regulatory operational tasks and support new station start-ups/terminal moves. Partner on the Critical Incident Response Program with APFA and coordinate with airport leaders on operations performance initiatives.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Support and execute operations strategy for Inflight Operations teams.
  • •Facilitate Ops Reliability and OKR projects and drive process and system improvements.
  • •Lead Inflight emergency planning and response readiness plans, including Critical Incident Response Program partnership with APFA.
  • •Manage Inflight requirements for new station start-ups and terminal moves.
  • •Lead a team handling administrative and regulatory tasks, including reviewing/coding/approving invoices where applicable.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •Bachelor’s degree (or Master’s degree) or equivalent training/experience.
  • •5+ years of aviation experience or relevant experience.
  • •Experience managing a team and working with Inflight and/or Airport Operations.
  • •Prior experience in Emergency Planning & Response roles and responsibilities.
  • •Experience supporting operations strategy and improvement efforts.
Experience:Aviation
Education:Bachelor's
Skills:LeadershipStakeholder managementProcess improvement

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn