NTT

1 month ago

Helpdesk Associate-IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide end-user IT service desk support, guidance, and training for devices, applications, and processes. Log, update, and promptly escalate support issues while supporting IT onboarding for end-users. Partner with internal IT teams on testing, integration, and maintenance, and help discover and improve IT business tools and processes. Troubleshoot and resolve issues across Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environments.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover new IT business tools and help seek, suggest, evaluate, and implement process and technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Strong customer service and ability to work with diverse stakeholders.
•Strong troubleshooting skills, including bug-finding and resolution.
•Comfortable working independently within a diverse global team.
•IT troubleshooting knowledge across Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environment.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent working

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT