Technical Support Engineer

Emerson
Bangkok
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer communication","Relationship building","Ownership","Troubleshooting","Cross-functional collaboration"]

Provide remote and on-site technical support to ensure successful deployment, operation, and maintenance of NI products, platforms, and systems. Diagnose, troubleshoot, and escalate complex customer issues through resolution, coordinating with internal teams across R&D, manufacturing, logistics, and services. Deliver proactive field service, preventive/corrective maintenance, customer training, and knowledge capture using KCS practices. Own escalations and advocate for improvements based on field observations.

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FursaFursa
Emerson
Emerson
3 days ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide remote and on-site technical support to ensure successful deployment, operation, and maintenance of NI products, platforms, and systems. Diagnose, troubleshoot, and escalate complex customer issues through resolution, coordinating with internal teams across R&D, manufacturing, logistics, and services. Deliver proactive field service, preventive/corrective maintenance, customer training, and knowledge capture using KCS practices. Own escalations and advocate for improvements based on field observations.
Location: Bangkok
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Probe, replicate, diagnose, and troubleshoot technical issues across NI software, hardware, platforms, systems, and distributed I/O applications.
  • •Provide responsive technical support through digital channels, from the NI office, and at customer locations.
  • •Guide customers through product start-up, application troubleshooting, system recovery, and solution maintenance.
  • •Act as the technical point of escalation for complex product, platform, and system issues while maintaining ownership through resolution.
  • •Perform preventive/corrective maintenance at customer facilities, provide start-up/deployment assistance, and deliver customer education and training.
Travel: Extensive travel

Pay and Benefits

Perks:Health InsuranceEmployee AssistanceParental LeavePaid Leave

Key Requirements

  • •Experience troubleshooting technical issues involving hardware, software, platforms, systems, or automated test equipment.
  • •Ability to diagnose problems, identify root causes, and implement sustainable solutions.
  • •Strong customer-facing communication and relationship-building skills.
  • •Ability to work effectively with cross-functional teams including R&D, Manufacturing, Services Engineering, Logistics, and Sales.
  • •Willingness and ability to travel up to 75% based on customer and business needs.
Skills:Customer communicationRelationship buildingOwnershipTroubleshootingCross-functional collaboration
Tech Stack:NI productsAutomated test equipmentDistributed I/OTest and measurementKnowledge-Centered Service (KCS)

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn