ERP Palayan

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Education: bachelorsSkills: ["Communication","Customer service","Verbal communication","Written communication","Phone etiquette"]

Customer Service Consultant role performing frontline support for clients, handling inquiries via phone and written communications, delivering quality service in a fast-paced, rotational shift environment. You’ll use strong English communication, internet basics, and a professional phone manner to assist customers and contribute to customer satisfaction within the Sutherland Philippines operation.

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FursaFursa
Sutherland
Sutherland
1 year ago

ERP Palayan

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Customer Service Consultant role performing frontline support for clients, handling inquiries via phone and written communications, delivering quality service in a fast-paced, rotational shift environment. You’ll use strong English communication, internet basics, and a professional phone manner to assist customers and contribute to customer satisfaction within the Sutherland Philippines operation.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide frontline customer service and support to clients via phone and written channels.
  • •Maintain professional, courteous communication and high service standards throughout interactions.
  • •Utilize available tools and resources to resolve customer inquiries efficiently.
  • •Collaborate with team members to ensure consistent customer experiences and case resolutions.
  • •Stay informed about product and process updates to accurately assist customers.

Key Requirements

  • •0-3 years of experience
  • •HSC/bachelor's degree
  • •Excellent verbal and written English communication skills
  • •Proficiency in phone etiquette and customer service
  • •Flexibility to work in rotational shifts from our office
Experience:0Telecommunications
Education:Bachelor's
Skills:CommunicationCustomer serviceVerbal communicationWritten communicationPhone etiquette
Languages:English
Tech Stack:Internet

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor