Service Lead (Oakbrook, Illinois (US-IL), US)

Burberry
United States
Workplace: OnsiteFull timeUSD 24 - 26 hourlyFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Coaching","Customer service","Communication","Problem-solving","Leadership"]

Supervise the sales team on the selling floor to deliver the Burberry Experience and drive sales goal attainment. Coach and develop associates through real-time feedback, role-play, and monthly development plans, while managing customer flow to ensure no client is unattended. Partner with store teams to improve selling skills, resolve difficult customer issues, and support store opening/closing activities, including POS and post-void transactions when needed.

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Burberry
Burberry
1 day ago

Service Lead (Oakbrook, Illinois (US-IL), US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Supervise the sales team on the selling floor to deliver the Burberry Experience and drive sales goal attainment. Coach and develop associates through real-time feedback, role-play, and monthly development plans, while managing customer flow to ensure no client is unattended. Partner with store teams to improve selling skills, resolve difficult customer issues, and support store opening/closing activities, including POS and post-void transactions when needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise, assist, and motivate sales associates to deliver the Burberry Experience on the selling floor.
  • •Partner with associates to improve selling skills, close sales, and achieve sales goals and KPIs.
  • •Lead a customer-facing service-orientated team through coaching and feedback to ensure full service for every client.
  • •Manage customer flow and maintain service pace and standards so clients are never left unattended.
  • •In absence of store management, handle post-void transactions, authorize promotional discounts, process employee sales, and support store opening/closing activities.

Pay and Benefits

Salary: USD 24 - 26 hourly

Key Requirements

  • •Advance knowledge of POS system.
  • •Previous experience with Apple mobile devices and comfort using digital tools.
  • •1-2 years previous supervisory or management experience in retail sales.
  • •Ability to supervise, assist, and motivate sales associates to deliver high-value customer experiences.
  • •Familiarity with company policies and procedures and enforcing company guidelines on operations.
Experience:1-2 yearsRetailLuxury
Skills:CoachingCustomer serviceCommunicationProblem-solvingLeadership
Tech Stack:POS systemApple mobile devicesDigital toolsPOS procedures

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn