Customer Service Representative

WSP
United States
Workplace: RemoteFull timeUSD 21.44 - 22.07 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Active listening","Multitasking","Problem-solving","Compliance"]

Provide friendly, efficient customer support while assisting with call and customer request workflows in a tolling environment. Review license plate images, process transponder and account requests, respond to customer emails, and handle inbound mail. Meet productivity and quality KPIs, maintain attendance, and ensure compliance with company policies. Start with onboarding at a local site for equipment pickup, then work remotely with dedicated workspace and reliable high-speed internet.

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FursaFursa
WSP
WSP
1 day ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide friendly, efficient customer support while assisting with call and customer request workflows in a tolling environment. Review license plate images, process transponder and account requests, respond to customer emails, and handle inbound mail. Meet productivity and quality KPIs, maintain attendance, and ensure compliance with company policies. Start with onboarding at a local site for equipment pickup, then work remotely with dedicated workspace and reliable high-speed internet.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist with customer service calls and respond to customer emails from the inbox
  • •Review license plate images and verify license plate, vehicle information, and DMV information
  • •Process requests for new and additional transponders and help process requests for new ExpressToll accounts
  • •Process inbound mail, including payments and account updates
  • •Meet or exceed performance criteria, maintain attendance, and comply with company policies and procedures

Pay and Benefits

Salary: USD 21.44 - 22.07 hourly
Perks:Health InsuranceDentalVisionDisabilityLife Insurance401kPaid LeaveParental Leave

Key Requirements

  • •6+ months of customer service experience
  • •6+ months with heavy volume phone experience in a contact/call center preferred
  • •Excellent verbal communication skills
  • •Must be able to pass background and drug screenings
  • •Proficient computer skills in a multi-monitor environment
Education:High School in High School Graduate
Skills:CommunicationActive listeningMultitaskingProblem-solvingCompliance
Languages:EnglishSpanish
Tech Stack:Multi-monitorExpressToll

Company Brief

WSP
Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1959
WebsiteLinkedIn