Customer Specialist

CarMax
United States
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Support customers through the car-buying and selling journey by guiding them through sales, vehicle appraisals, test drives, and financing applications. Complete accurate vehicle condition and cosmetic assessments, manage inventory check-in and scanning, and handle administrative paperwork and payments. Coordinate service appointments and review repair orders for accurate billing while collaborating across teams and following CarMax EH&S requirements.

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CarMax
CarMax
6 days ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support customers through the car-buying and selling journey by guiding them through sales, vehicle appraisals, test drives, and financing applications. Complete accurate vehicle condition and cosmetic assessments, manage inventory check-in and scanning, and handle administrative paperwork and payments. Coordinate service appointments and review repair orders for accurate billing while collaborating across teams and following CarMax EH&S requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing while following EH&S requirements.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Sick TimePaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills to represent CarMax and its products.
  • •Build lasting relationships and create win-win solutions for customers.
  • •Integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Driver’s license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn