Team Leader, Front Office

Kerzer International
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Communication","Relationship building","Problem-solving","Decision-making","Multitasking"]

Lead daily Front Office operations at a luxury resort, ensuring guest arrivals through departures deliver consistent service excellence. Supervise and coach the Front Office team, manage scheduling and staffing based on occupancy, oversee room assignments and registration compliance, and maintain service standards. Handle guest inquiries, requests, and complaints with professionalism, track issues to timely resolution, and support upselling and revenue-selling initiatives while managing key financial actions.

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Kerzer International
Kerzer International
1 day ago

Team Leader, Front Office

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead daily Front Office operations at a luxury resort, ensuring guest arrivals through departures deliver consistent service excellence. Supervise and coach the Front Office team, manage scheduling and staffing based on occupancy, oversee room assignments and registration compliance, and maintain service standards. Handle guest inquiries, requests, and complaints with professionalism, track issues to timely resolution, and support upselling and revenue-selling initiatives while managing key financial actions.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise the Front Office team, providing coaching and training to promote continuous learning.
  • •Assist with scheduling to ensure proper staffing based on occupancy and operational requirements.
  • •Oversee daily Front Office operations, including room assignments, registration compliance, and guest coverage.
  • •Maintain adherence to Front Office policies, procedures, and standards, with a visible lobby presence.
  • •Handle guest inquiries, requests, and complaints, escalating complex matters and recording issues to ensure timely resolution.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveHousingSki PassCommuter BenefitsMeal AllowanceDiscounts

Key Requirements

  • •Minimum 2 years of Front Office experience in a luxury hotel or resort.
  • •Previous supervisory experience.
  • •Strong background in guest services, concierge, or reservations.
  • •Proficient with Microsoft Office and Opera (hospitality systems).
  • •Excellent communication, problem-solving, decision-making, and ability to stay calm under pressure.
Experience:2+ yearsLuxury hospitalityResortsGuest servicesConciergeReservations
Skills:CommunicationRelationship buildingProblem-solvingDecision-makingMultitasking
Tech Stack:Microsoft OfficeOpera

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn