Senior Solutions Engineer

Intercom
San Francisco
Workplace: HybridFull timeUSD 231,300 - 276,275 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Problem-solving","Independent thinking","Communication","Interpersonal skills","Empathy"]

Serve as a trusted technical advisor to customers on the Customer Solutions team, leading discovery and value articulation across the sales cycle. Run technical sessions, solution reviews, and tailored Proof of Concepts (POCs), while supporting RFPs and customer security questions using standardized materials. Partner with Product, R&D, and Engineering to translate customer feedback into product planning, and help build a best-in-class Solutions Engineering playbook.

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FursaFursa
Intercom
Intercom
2 days ago

Senior Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Serve as a trusted technical advisor to customers on the Customer Solutions team, leading discovery and value articulation across the sales cycle. Run technical sessions, solution reviews, and tailored Proof of Concepts (POCs), while supporting RFPs and customer security questions using standardized materials. Partner with Product, R&D, and Engineering to translate customer feedback into product planning, and help build a best-in-class Solutions Engineering playbook.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead technical discovery to identify and address customer needs.
  • •Deliver pre-sales technical experience by articulating the product’s value and expertise.
  • •Conduct value-based solution reviews and in-depth technical sessions.
  • •Design and lead tailored Proof of Concepts (POCs) to showcase capabilities.
  • •Serve as a primary resource for RFPs and customer security questions, escalating complex issues as needed.
Travel: Low travel

Pay and Benefits

Salary: USD 231,300 - 276,275 annually
Equity and Bonus:Equity
Perks:Annual BonusRsus

Key Requirements

  • •Minimum 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships.
  • •Strong technical acumen for leading technical discovery and delivering high-impact value presentations.
  • •Ability to solve problems independently and collaborate effectively in a team environment.
  • •Demonstrated ability to identify and communicate the value proposition throughout the sales cycle.
  • •Familiarity with managing POCs, RFPs, and addressing complex security questions.
Experience:5+ years
Skills:Problem-solvingIndependent thinkingCommunicationInterpersonal skillsEmpathy
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn