Technical Account Manager

SpaceX
Austin, Redmond
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Risk assessment","Problem-solving","Stakeholder management"]

Own the technical success of deployments for high-performance GPU/CPU clusters delivered by the terrestrial compute infrastructure team. You’ll lead technical implementation, integration testing, provisioning, and go-live across customer accounts, serving as the primary technical point of contact. Apply expertise in GPUs/CPUs, high-performance networking, and data center connectivity, drive escalations and root-cause analysis, and coordinate with cross-functional hardware, network, facilities, cloud compute, SRE, and program teams to ensure SOW/SLA compliance.

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FursaFursa
SpaceX
SpaceX
3 days ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 45 minutes agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Own the technical success of deployments for high-performance GPU/CPU clusters delivered by the terrestrial compute infrastructure team. You’ll lead technical implementation, integration testing, provisioning, and go-live across customer accounts, serving as the primary technical point of contact. Apply expertise in GPUs/CPUs, high-performance networking, and data center connectivity, drive escalations and root-cause analysis, and coordinate with cross-functional hardware, network, facilities, cloud compute, SRE, and program teams to ensure SOW/SLA compliance.
Location: Austin, Redmond
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own technical success across customer accounts by leading technical implementation, integration testing, provisioning, and go-live for GPU/CPU clusters and supporting infrastructure.
  • •Serve as the primary technical point of contact for compute infrastructure definition, requirements, and delivery across all customer accounts.
  • •Apply deep expertise to compute-specific elements including GPUs/CPUs, high-performance networking, data center connectivity, and related systems.
  • •Lead technical escalations with root-cause analysis and troubleshooting to ensure SOW and SLA compliance.
  • •Coordinate cross-functionally with Hardware, Network, Facilities, Cloud Compute, SRE, and Program Management teams; support verification, performance characterization, reliability assessments, and capacity scaling.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree in computer science, Electrical Engineering, Computer Engineering, or another STEM discipline.
  • •7+ years of hands-on experience in large-scale compute, data center, or hyperscale infrastructure environments.
  • •Experience leading technical implementations involving GPUs/CPUs and high-performance systems.
  • •Hands-on experience with Linux environments, orchestration tools, and infrastructure monitoring.
  • •Ability to assess risk and make decisions with incomplete data in a fast-paced environment.
Experience:7+ yearsData centerHyperscale infrastructureLarge-scale compute
Education:Bachelor's
Skills:CommunicationRisk assessmentProblem-solvingStakeholder management
Languages:English
Tech Stack:GPUCPUInfiniBandRoCENVIDIA networkingNCCLNVLinkGPU Direct RDMAHigh-performance networkingData center connectivityLinuxOrchestrationInfrastructure monitoringAI/ML

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
Glassdoor
Glassdoor: 4.2
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