Quality Engineer

Cisco
Bengaluru
Workplace: HybridFull timeFunction: QA, Test & Release EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Leadership","Cross-functional collaboration","Executive communication","Strategic thinking","Data-driven problem solving"]

Serve as a Customer Quality Engineer for strategic accounts, bridging Engineering, Global Supply Chain, and Customer Experience. Drive proactive hardware quality strategies as a customer advocate, lead failure investigations with expert Root Cause Analysis, and provide executive-ready performance deep dives. Orchestrate corrective actions (ECO, PCN, Field Notice), lead field remediation for high-impact events, and use advanced analytics and site audits to improve product reliability and reduce customer risk across the install base.

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FursaFursa
Cisco
Cisco
1 month ago

Quality Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as a Customer Quality Engineer for strategic accounts, bridging Engineering, Global Supply Chain, and Customer Experience. Drive proactive hardware quality strategies as a customer advocate, lead failure investigations with expert Root Cause Analysis, and provide executive-ready performance deep dives. Orchestrate corrective actions (ECO, PCN, Field Notice), lead field remediation for high-impact events, and use advanced analytics and site audits to improve product reliability and reduce customer risk across the install base.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop and drive a customer-centric hardware quality engagement model for strategic accounts with end-to-end visibility into quality issues.
  • •Lead external hardware quality performance deep dives and conduct expert Root Cause Analysis (RCA) discussions for key customer stakeholders.
  • •Coordinate corrective and mitigation communications across ECO, PCN, and Field Notice actions as the primary liaison among account, CX, operations, quality, and engineering teams.
  • •Lead field remediation actions by monitoring in-service and early-life failures and executing tailored mitigation strategies for complex network environments.
  • •Apply advanced analytics and conduct customer site audits to identify proactive issues and partner with engineering teams to maintain knowledge of failure mechanisms and quality trends.

Key Requirements

  • •Bachelor’s Degree in Engineering or related field with 8+ years of related experience, or a Master’s Degree with 6+ years.
  • •Extensive experience in Product or Customer Quality Engineering with strong knowledge of product architecture and complex failure mechanisms.
  • •Proven ability to analyze upstream and downstream impacts of technical changes to improve performance and reliability.
  • •Demonstrated success leading multiple high-priority projects and acting as a technical lead in cross-functional, matrixed environments.
  • •Exceptional statistical modeling and data analytics skills to identify long-term solutions to persistent quality challenges.
Experience:6+ years
Education:Bachelor's
Skills:LeadershipCross-functional collaborationExecutive communicationStrategic thinkingData-driven problem solving

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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