NTT

1 year ago

Cross Technology Managed Services Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Maintain clients’ IT infrastructure by proactively monitoring systems, investigating incidents, and restoring services within SLAs. Manage work queues and update tickets with actions taken, logging and analyzing issues before escalation. Execute changes with risk mitigation, support change management documentation, audit tickets for quality, and identify automation opportunities. Provide second-level support, handle client escalations, and assist with disaster recovery tests while collaborating with L1 engineers and other teams.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore services.
•Manage work queues and handle incidents and requests within agreed SLAs, updating tickets with actions taken.
•Collaborate with other teams and clients to provide second-level support and ensure efficient problem resolution.
•Execute changes with risk mitigation and contribute to change management documentation.
•Audit incident and request tickets for quality, recommend improvements, identify automation opportunities, and support disaster recovery functions/tests when needed.

Key Requirements

•Moderate-level experience in managed services roles handling cross-technology infrastructure.
•Knowledge of ticketing tools, preferably ServiceNow.
•Familiarity with ITIL processes and experience working with vendors and third parties.
•Proficiency in planning activities and projects with changing circumstances.
•Bachelor's degree in IT/Computing or equivalent work experience.

Experience:Managed servicesIT infrastructure

Education:Bachelor's in IT/Computing

Skills:CommunicationCollaborationProblem-solvingAdaptabilityWorking under pressure

Tech Stack:ServiceNowITILDisaster recoveryAutomation

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT