Onboarding Coach

Cloudbeds
Philippines
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Empathy","Customer-focused","Problem-solving","Relationship-building"]

Join Cloudbeds as an Onboarding Coach to guide hospitality clients through onboarding, training, and adoption of the platform. You’ll resolve inquiries, tailor demonstrations to client needs, collaborate with Sales to show ROI, build lasting relationships, and contribute to training materials while documenting feedback to improve the product.

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Cloudbeds
Cloudbeds
7 months ago

Onboarding Coach

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Last checked: 34 minutes agoStatus: Live

Job Summary

Join Cloudbeds as an Onboarding Coach to guide hospitality clients through onboarding, training, and adoption of the platform. You’ll resolve inquiries, tailor demonstrations to client needs, collaborate with Sales to show ROI, build lasting relationships, and contribute to training materials while documenting feedback to improve the product.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • •Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • •Partner with Sales to define success, demonstrate ROI, and drive retention.
  • •Build strong client relationships to encourage loyalty and promote product adoption.
  • •Record activities in Salesforce, gather feedback, and share insights for product improvements.

Pay and Benefits

Perks:Remote WorkHome OfficeLearning BudgetParental LeaveWellness Stipend

Key Requirements

  • •3+ years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, OR at least 3 years of relevant SaaS industry experience in a customer-facing role.
  • •Fluency in English; knowledge of Spanish is a plus
  • •Ability to facilitate client onboarding, training, and ongoing support via video, phone, and email; troubleshoot escalated issues across multiple channels
  • •Ability to manage multiple projects or accounts with strong organizational and proactive skills
  • •Provide a deep understanding of Cloudbeds’ products and customer needs; contribute to training materials and stay updated on system changes
Experience:3+ yearsHospitalitySaaS
Skills:CommunicationEmpathyCustomer-focusedProblem-solvingRelationship-building
Languages:EnglishSpanish
Tech Stack:SalesforceSaaSCRM

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn