CSM I
Carrot
United States
Workplace: RemoteFull timeUSD 59,000 - 69,000 annuallyFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Attention to detail","Communication","Empathetic communication","Organization","Teamwork"]Own the operational health of a portfolio of small business and partnership customers, supporting launches, renewals, and day-to-day inquiries through email and ticketing systems. Manage daily employer eligibility files, serving as the team’s go-to for files, reporting, and data accuracy, and lead escalations when needed. Partner with Customer Success leadership on customer communications and drive administrative and analytical improvements to make the team more scalable and efficient.
