カスタマーサポート/日本語

Sutherland
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Communication","Customer service","Teamwork","Problem-solving","Japanese language"]

Japanese-speaking customer support role based in Kuala Lumpur, handling inquiries from Japanese customers via phone, email, and chat for an ecommerce site. Full training is provided, including a ~1 month onboarding, with mentors and a growing project scope. Opportunities for mid/long-term advancement in a global BPO environment with manual-guided processes.

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FursaFursa
Sutherland
Sutherland
1 year ago

カスタマーサポート/日本語

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Japanese-speaking customer support role based in Kuala Lumpur, handling inquiries from Japanese customers via phone, email, and chat for an ecommerce site. Full training is provided, including a ~1 month onboarding, with mentors and a growing project scope. Opportunities for mid/long-term advancement in a global BPO environment with manual-guided processes.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Handle inquiries from Japanese customers via phone, email, and chat in Japanese.
  • •Follow provided manuals to resolve customer issues such as non-delivery, returns, and payment errors.
  • •Collaborate with the customer service and logistics teams to manage orders and shipment tracking.
  • •Participate in ~1 month training after arrival to learn systems and customer interaction examples.
  • •Grow with expanding projects and potential management opportunities in mid-to-long term.

Pay and Benefits

Perks:Health InsuranceVisa SponsorshipAirfareTrainingAccommodation

Key Requirements

  • •Basic PC skills
  • •High school graduate or higher
  • •Native-level Japanese speaker with strong communication skills
  • •For foreign nationals: N2 or higher and 1+ year of customer support experience
  • •Customer support experience or ecommerce experience is welcomed (not required)
Experience:E-commerceCustomer service
Education:High School
Skills:CommunicationCustomer serviceTeamworkProblem-solvingJapanese language
Languages:Japanese

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor