Customer Operator

CarMax
Naples
Workplace: OnsiteFull timeUSD 19.85 - 19.85 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Empathy","Active listening","Multitasking"]

Support CarMax’s Service Department by answering incoming service calls with professionalism and empathy, scheduling service appointments, and routing customer inquiries before, during, and after repairs. Assist Service Consultants and Customer Advisors to keep customer information accurate. Perform appointment reminder and follow-up calls, contact customers about repair requests, and help maintain compliant records by filing repair orders, auditing sublet invoices, and monitoring loaner logs.

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FursaFursa
CarMax
CarMax
1 day ago

Customer Operator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Support CarMax’s Service Department by answering incoming service calls with professionalism and empathy, scheduling service appointments, and routing customer inquiries before, during, and after repairs. Assist Service Consultants and Customer Advisors to keep customer information accurate. Perform appointment reminder and follow-up calls, contact customers about repair requests, and help maintain compliant records by filing repair orders, auditing sublet invoices, and monitoring loaner logs.
Location: Naples
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer incoming service calls promptly and professionally, using a friendly tone and empathy.
  • •Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
  • •Schedule service appointments, route calls, and provide clear, helpful responses to customer inquiries.
  • •Perform reminder and follow-up calls, contact customers with repair requests, and file repair orders daily while maintaining accurate records.
  • •Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines and EH&S requirements.

Pay and Benefits

Salary: USD 19.85 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
  • •Ability to execute standardized service processes and maintain high customer satisfaction scores.
  • •Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
  • •Flexible availability, including nights, weekends, holidays, and extended shifts.
Skills:CommunicationCustomer serviceEmpathyActive listeningMultitasking
Tech Stack:SpreadsheetsService systems

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn