NTT

1 day ago

ITIL - Account Service Operations Sr Analyst

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Oversees and administers ITIL-based service support and technical account management on a 24x7 basis. Leads incident ownership and coordinates client account management, including service delivery processes such as incident, problem, request, change, service level, and configuration management. Manages resource coordination, dispute and technical resolution, and provides communications from tactical to strategic levels during client services engagements.

Location: Noida

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Oversee, facilitate, and administer ITIL-based service support and/or technical account management on a 24x7 basis.
•Coordinate incident ownership and client account management during service engagements.
•Manage and oversee service delivery processes including incident, problem, request, change, service level, and configuration management.
•Coordinate resources and support client management, including dispute and technical resolution management.
•Provide communications at various levels, from tactical to strategic, throughout services engagements.

Key Requirements

•Experience administering ITIL-based service support and/or technical account management.
•Strong incident ownership practices for 24x7 service operations.
•Familiarity with service delivery processes including incident, problem, request, and change management.
•Ability to manage service level management and configuration management activities.
•Experience coordinating resources and handling dispute and technical resolution management with clients.

Experience:IT services

Skills:Client managementCommunicationCoordinationTechnical resolutionService delivery oversight

Tech Stack:ITILIncident managementProblem managementRequest managementChange managementService level managementConfiguration management

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT