Technical Support Engineer - Endpoint

Fortinet
Frankfurt
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 6+ yearsSkills: ["Communication","Problem-solving"]

Senior Technical Support Engineer focusing on Fortinet endpoint security, providing top-tier technical support to partners and customers, diagnosing complex issues, configuring systems for optimal security and performance, and collaborating with labs to reproduce environments and develop solutions.

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FursaFursa
Fortinet
Fortinet
3 months ago

Technical Support Engineer - Endpoint

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Source: Company careers pageValidated by: Fursa AI
Last checked: 42 minutes agoStatus: Live

Job Summary

Senior Technical Support Engineer focusing on Fortinet endpoint security, providing top-tier technical support to partners and customers, diagnosing complex issues, configuring systems for optimal security and performance, and collaborating with labs to reproduce environments and develop solutions.
Location: Frankfurt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Become a Trusted Advisor: provide exceptional technical support and guidance to Fortinet partners and customers
  • •Real-time Problem Solver: diagnose and resolve intricate technical issues in troubleshooting sessions
  • •Configuration Architect: analyze complex configurations and recommend changes to improve performance and security
  • •Empower Through Education: share knowledge to bridge networking and product understanding
  • •Case Management Maestro: manage technical cases from start to finish with clear communication and proactive escalations

Key Requirements

  • •6+ years of experience in networking or cybersecurity
  • •Deep knowledge of TCP/IP and ability to navigate complex network architectures
  • •Hands-on experience with security products (firewalls, IDS/IPS, VPN, virus scanning)
  • •Strong written and verbal communication skills
  • •English and German language proficiency
Experience:6+ yearsNetworkingCybersecurityEndpoint security
Skills:CommunicationProblem-solving
Certifications:CCNAFCPVMware
Languages:EnglishGerman
Tech Stack:TCP/IPFirewallsIDS/IPSVPNLDAPSAMLRADIUSOAuthSQL

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn