Fortinet

2 months ago

Technical Support Engineer - Endpoint

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Senior Technical Support Engineer focusing on Fortinet endpoint security, providing top-tier technical support to partners and customers, diagnosing complex issues, configuring systems for optimal security and performance, and collaborating with labs to reproduce environments and develop solutions.

Location: Frankfurt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Become a Trusted Advisor: provide exceptional technical support and guidance to Fortinet partners and customers
•Real-time Problem Solver: diagnose and resolve intricate technical issues in troubleshooting sessions
•Configuration Architect: analyze complex configurations and recommend changes to improve performance and security
•Empower Through Education: share knowledge to bridge networking and product understanding
•Case Management Maestro: manage technical cases from start to finish with clear communication and proactive escalations

Key Requirements

•6+ years of experience in networking or cybersecurity
•Deep knowledge of TCP/IP and ability to navigate complex network architectures
•Hands-on experience with security products (firewalls, IDS/IPS, VPN, virus scanning)
•Strong written and verbal communication skills
•English and German language proficiency

Experience:6+ yearsNetworkingCybersecurityEndpoint security

Skills:CommunicationProblem-solving

Certifications:CCNAFCPVMware

Languages:EnglishGerman

Tech Stack:TCP/IPFirewallsIDS/IPSVPNLDAPSAMLRADIUSOAuthSQL

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

2 months ago

Technical Support Engineer - Endpoint

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Frankfurt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Become a Trusted Advisor: provide exceptional technical support and guidance to Fortinet partners and customers
•Real-time Problem Solver: diagnose and resolve intricate technical issues in troubleshooting sessions
•Configuration Architect: analyze complex configurations and recommend changes to improve performance and security
•Empower Through Education: share knowledge to bridge networking and product understanding
•Case Management Maestro: manage technical cases from start to finish with clear communication and proactive escalations

Key Requirements

•6+ years of experience in networking or cybersecurity
•Deep knowledge of TCP/IP and ability to navigate complex network architectures
•Hands-on experience with security products (firewalls, IDS/IPS, VPN, virus scanning)
•Strong written and verbal communication skills
•English and German language proficiency

Experience:6+ yearsNetworkingCybersecurityEndpoint security

Skills:CommunicationProblem-solving

Certifications:CCNAFCPVMware

Languages:EnglishGerman

Tech Stack:TCP/IPFirewallsIDS/IPSVPNLDAPSAMLRADIUSOAuthSQL

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn