Manager, Solution Sales, Service Collection

Atlassian
San Francisco
Workplace: RemoteFull timeFunction: SalesExperience: 15+ yearsEducation: bachelorsSkills: ["Leadership","Collaboration","Communication","Strategic thinking","Coaching"]

Lead and develop a team of enterprise solution sellers focused on Service Collection (Jira Service Management, Opsgenie, Statuspage) to drive Land & Expand motions across Enterprise and Strategic accounts. Manage recruiting, coaching, and performance; set team objectives and KR plans; lead advanced negotiations; and build strong customer relationships while collaborating with cross-functional teams to shape GTM strategy.

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Atlassian
Atlassian
3 months ago

Manager, Solution Sales, Service Collection

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead and develop a team of enterprise solution sellers focused on Service Collection (Jira Service Management, Opsgenie, Statuspage) to drive Land & Expand motions across Enterprise and Strategic accounts. Manage recruiting, coaching, and performance; set team objectives and KR plans; lead advanced negotiations; and build strong customer relationships while collaborating with cross-functional teams to shape GTM strategy.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a team of experienced enterprise solution sellers, exceeding quarterly and annual bookings and OKR targets.
  • •Execute strategic business plans that drive Land & Expand motions for JSM across Enterprise and Strategic customer segments.
  • •Own recruiting, coaching, and performance management of Service Collection SSEs—building a high-performing, accountable team.
  • •Establish team objectives, policies, and KR plans and manage allocated resources.
  • •Handle advanced negotiations at the customer and partner level

Key Requirements

  • •15+ years of enterprise sales experience in cloud-based software/solutions, with deep expertise in ITSM/ESM/Service Management
  • •6+ years as a sales manager, with proven targets
  • •Demonstrated ability to lead complex, multi-threaded Enterprise deals and coach teams
  • •Experience displacing legacy ITSM vendors with modern cloud solutions
  • •BS/MS degree in business, IT, or a related field (preferred)
Experience:15+ yearsEnterprise softwareITSMCloudSaaS
Education:Bachelor's
Skills:LeadershipCollaborationCommunicationStrategic thinkingCoaching
Languages:English
Tech Stack:ServiceNowBMCIvantiFreshworksJira Service ManagementITSM

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
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