Whatnot

3 months ago

Customer Success Engineer, Enterprise Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Support Whatnot’s largest enterprise sellers by designing, implementing, and maintaining bespoke integrations built on Whatnot’s APIs and platform capabilities. Work at the engineering–product–customer intersection, translating customer workflows across inventory, logistics, order management, and operational systems into scalable solutions. As the founding Customer Success Engineer on the Enterprise team, build durable tooling and support infrastructure and solve complex post-sale technical issues while partnering with engineering, product, and account teams.

Location: Los Angeles, San Francisco, New York, Seattle

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner with enterprise sellers and their engineering teams to architect and implement bespoke integrations leveraging Whatnot’s APIs and platform capabilities.
•Serve as a technical bridge between customers and internal teams by translating seller needs into scalable solutions.
•Build durable tooling, workflows, and support infrastructure to scale enterprise onboarding and integration support (including ~20–30% hands-on coding).
•Solve complex post-sale technical challenges and help define how Whatnot supports enterprise commerce going forward.
•Collaborate with internal engineering, product, and account management stakeholders to support long-term customer success.

Pay and Benefits

Salary: USD 170,000 - 190,000 annually

Perks:Health InsuranceDentalVision401kPensionRemote WorkPaid LeaveHome OfficeLearning BudgetChildcareParental LeaveCell PhoneInternet Allowance

Key Requirements

•5+ years of CSE-related experience in high-growth startups.
•Bachelor’s degree in Computer Science (or related) or equivalent work experience.
•Experience building bespoke solutions on top of an existing internal framework.
•Strong written and oral communication skills, plus strong presentation skills to articulate customer needs to engineering and product teams.
•Experience understanding complex customer success workflows and building tooling to support bespoke systems.

Experience:5+ yearsHigh growth startups

Education:Bachelor's in Computer Science

Skills:Low egoGrowth mindsetHigh-impact driveProduct instinctsCustomer communicationOwnershipProblem-solvingCross-functional collaboration

Tech Stack:APIsE-commerce platformsWMSERPsShopifyChannel AdvisorMagento

Company Brief

Whatnot

Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Whatnot

3 months ago

Customer Success Engineer, Enterprise Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Los Angeles, San Francisco, New York, Seattle

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner with enterprise sellers and their engineering teams to architect and implement bespoke integrations leveraging Whatnot’s APIs and platform capabilities.
•Serve as a technical bridge between customers and internal teams by translating seller needs into scalable solutions.
•Build durable tooling, workflows, and support infrastructure to scale enterprise onboarding and integration support (including ~20–30% hands-on coding).
•Solve complex post-sale technical challenges and help define how Whatnot supports enterprise commerce going forward.
•Collaborate with internal engineering, product, and account management stakeholders to support long-term customer success.

Pay and Benefits

Salary: USD 170,000 - 190,000 annually

Perks:Health InsuranceDentalVision401kPensionRemote WorkPaid LeaveHome OfficeLearning BudgetChildcareParental LeaveCell PhoneInternet Allowance

Key Requirements

•5+ years of CSE-related experience in high-growth startups.
•Bachelor’s degree in Computer Science (or related) or equivalent work experience.
•Experience building bespoke solutions on top of an existing internal framework.
•Strong written and oral communication skills, plus strong presentation skills to articulate customer needs to engineering and product teams.
•Experience understanding complex customer success workflows and building tooling to support bespoke systems.

Experience:5+ yearsHigh growth startups

Education:Bachelor's in Computer Science

Skills:Low egoGrowth mindsetHigh-impact driveProduct instinctsCustomer communicationOwnershipProblem-solvingCross-functional collaboration

Tech Stack:APIsE-commerce platformsWMSERPsShopifyChannel AdvisorMagento

Company Brief

Whatnot

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn