Email Support Representative (Remote)

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Multitasking","Problem-solving","Critical thinking","Independence"]

Provide high-quality customer service by responding to customer emails promptly and professionally. Help customers with account issues, billing questions, product information, and troubleshooting, while resolving concerns and escalating complex cases as needed. Maintain accurate interaction records, follow guidelines for tone and response times, and drive customer satisfaction through clear written communication in a 100% remote environment.

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FursaFursa
Qureos
Qureos
2 weeks ago

Email Support Representative (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide high-quality customer service by responding to customer emails promptly and professionally. Help customers with account issues, billing questions, product information, and troubleshooting, while resolving concerns and escalating complex cases as needed. Maintain accurate interaction records, follow guidelines for tone and response times, and drive customer satisfaction through clear written communication in a 100% remote environment.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to customer emails in a timely, accurate, and professional manner.
  • •Assist customers with account issues, billing questions, product information, and troubleshooting.
  • •Resolve customer concerns with effective solutions.
  • •Escalate complex cases to appropriate teams when needed.
  • •Maintain detailed and accurate records of customer interactions and follow response guidelines.

Pay and Benefits

Perks:Remote WorkPaid Training

Key Requirements

  • •Strong written communication skills, including grammar, spelling, and clarity.
  • •Ability to multitask and manage multiple email cases efficiently.
  • •Basic computer skills and familiarity with email platforms.
  • •Problem-solving and critical thinking skills to resolve customer issues.
  • •Ability to work independently in a remote environment.
Experience:Customer serviceRemote workEmail support
Skills:CommunicationMultitaskingProblem-solvingCritical thinkingIndependence
Tech Stack:ZendeskFreshdeskSalesforce

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn