Operations Manager

U.S. Bancorp
Chennai
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 13+ yearsEducation: bachelorsSkills: ["Operational excellence","Risk management","Data-driven decision-making","Stakeholder management","Leadership and talent development"]

Lead end-to-end lending operations delivered from the U.S. Bank Global Capability Center, owning service delivery, operational risk management, and transformation across the lending lifecycle. Manage daily production for multiple functions, set KPI governance and remediation routines, and ensure SOX and regulatory compliance (including OCC/FRB and RBI expectations). Drive automation and intelligent document processing adoption while leading and developing a 100+ FTE global team.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
1 day ago

Operations Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead end-to-end lending operations delivered from the U.S. Bank Global Capability Center, owning service delivery, operational risk management, and transformation across the lending lifecycle. Manage daily production for multiple functions, set KPI governance and remediation routines, and ensure SOX and regulatory compliance (including OCC/FRB and RBI expectations). Drive automation and intelligent document processing adoption while leading and developing a 100+ FTE global team.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Own end-to-end lending operations delivery migrated to the GCC, ensuring SLA attainment, quality standards, and turnaround times meet or exceed onshore benchmarks.
  • •Manage daily production across lending functions including boarding, servicing, collateral, documentation, payments, post-close review, and insurance monitoring with transaction volumes in the tens of thousands monthly.
  • •Establish and monitor KPIs, dashboards, and governance routines; escalate risks and drive root-cause remediation while maintaining adherence to SOX, internal audit requirements, and regulatory expectations.
  • •Champion transformation through intelligent document processing, workflow automation, AI/ML use cases, and platform modernization; re-engineer processes to drive productivity, capacity release, and cost savings.
  • •Lead and develop a team of 100+ FTE across geographies/time zones, building succession pipelines, training academies, cross-training, and ensuring engagement, retention, and diversity outcomes.

Key Requirements

  • •13+ years in banking or financial services operations, including 8+ years in commercial/wholesale lending operations and 8+ years leading large teams.
  • •Deep knowledge of commercial lending lifecycles across bilateral and syndications, including collateral and insurance monitoring, documentation review, and loan servicing platforms (e.g., nCino, LoanIQ, AFSVision).
  • •Strong understanding of US banking regulations and controls, including SOX and BSA/AML, with OCC/FRB expectations.
  • •Proven experience leading operations at a global capability center or shared services organization supporting a US or European bank.
  • •Bachelor’s degree in finance, business, accounting, or a related field (or equivalent relevant work experience).
Experience:13+ yearsBankingFinancial servicesCommercial lendingGlobal capability centerShared services
Education:Bachelor's in finance, Business, Accounting, related field
Skills:Operational excellenceRisk managementData-driven decision-makingStakeholder managementLeadership and talent development
Certifications:Six SigmaLeanPMPAgile
Tech Stack:SOXOCCFRBRBIRCSAsIntelligent document processing (IDP)Workflow automationAI/MLRPADashboardsKPIsNCinoLoanIQAFSVision

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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Glassdoor: 3.8
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