Customer Success Account Manager

Adobe Systems
Noida
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Organization","Follow-through","Documentation","Quick learning"]

Own a patch of Adobe’s SMB customers in North America, building value-led relationships while driving new acquisition, upselling, and cross-selling of Adobe Cloud digital media solutions. Execute Marketing Qualified Leads with a defined SLA, research accounts to identify expansion opportunities, and manage the opportunity pipeline with accurate updates. Partner with solution specialists and support teams to help customers adopt Creative Cloud subscriptions and resolve issues.

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Adobe Systems
Adobe Systems
16 hours ago

Customer Success Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own a patch of Adobe’s SMB customers in North America, building value-led relationships while driving new acquisition, upselling, and cross-selling of Adobe Cloud digital media solutions. Execute Marketing Qualified Leads with a defined SLA, research accounts to identify expansion opportunities, and manage the opportunity pipeline with accurate updates. Partner with solution specialists and support teams to help customers adopt Creative Cloud subscriptions and resolve issues.
Location: Noida
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop understanding of Adobe Digital Media products and lead value-based conversations with customers.
  • •Create and manage value-based relationships with new and existing North American Adobe SMB customers.
  • •Drive upsell and cross-sell by prioritizing accounts with high propensity to buy and reaching out via phones and emails.
  • •Execute Marketing Qualified Leads against a defined SLA and manage the opportunity pipeline with timely updates.
  • •Research customer contracts and purchasing history to identify expansion opportunities and collaborate with solution specialists and internal support teams to resolve customer issues.

Key Requirements

  • •3+ years of experience in a similar role, with selling SaaS solutions preferred.
  • •Experience managing a large SMB customer set and exposure to the SMB segment.
  • •Excellent oral and written communication skills for customer interactions.
  • •A strong ability to lead value-led conversations with customers (technology flair; not a product-features pitch).
  • •Bachelor’s degree or equivalent; international sales experience with NA market exposure preferred.
Experience:3+ yearsSaaSDigital mediaSMBInternational salesNorth America markets
Skills:CommunicationOrganizationFollow-throughDocumentationQuick learning
Tech Stack:SaaSMQLSLAAdobe SignSubstanceStockFrame.ioCreative CloudLinkedInZoomInfoAdobe Cloud

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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