Engagement Manager

Scale AI
San Francisco, New York
Workplace: OnsiteFull timeFunction: OtherExperience: 3-5 yearsSkills: ["Communication","Problem-solving","Attention to detail","Cross-functional collaboration","Executive presence"]

Engagement Manager will own end-to-end customer engagements in Scale's Generative AI business, managing multi-project delivery, aligning customer objectives with Scale operations, and driving cross-functional collaboration to ensure on-time delivery and sustained partnerships across Fortune 500/B2B clients.

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FursaFursa
Scale AI
Scale AI
3 months ago

Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Engagement Manager will own end-to-end customer engagements in Scale's Generative AI business, managing multi-project delivery, aligning customer objectives with Scale operations, and driving cross-functional collaboration to ensure on-time delivery and sustained partnerships across Fortune 500/B2B clients.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time

Key Responsibilities

  • •Own end-to-end execution and delivery for assigned customer projects, from kickoff through completion and quality feedback
  • •Manage customer communication, action items, and follow-ups across multiple concurrent projects
  • •Monitor delivery against SLAs, budget, and quality standards, identifying risks and escalating blockers with proposed solutions
  • •Review, track and improve operational performances and pursue continuous improvement
  • •Partner cross-functionally with operations and planning teams to improve delivery efficiency and outcomes for customers

Pay and Benefits

Perks:Health InsuranceDentalVisionRetirement BenefitsLearning StipendPaid LeaveCommuter Benefits

Key Requirements

  • •3 to 5 years of work experience in consulting, technical program management, or project coordination
  • •Experience in B2B client-facing roles where execution and delivery were core responsibilities
  • •Track record of managing multiple concurrent workstreams with strong attention to detail and follow-through
  • •Action-oriented mindset that balances creative problem solving with the scrappiness to deliver results
  • •Technical background (education or professional experience with CS, Engineering, Economics, Mathematics, or another STEM field)
Experience:3-5 yearsB2BConsultingTechnical program managementProject coordination
Skills:CommunicationProblem-solvingAttention to detailCross-functional collaborationExecutive presence
Languages:English
Tech Stack:Model training workflowsAI workflowsCSEngineeringEconomicsMathematics

Company Brief

Scale AI
Provides data labeling, annotation, and infrastructure services to accelerate machine learning and AI development. Supplies high-quality training data, tooling, and APIs for customers in autonomous vehicles, mapping, robotics, and enterprise AI applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn