Sr. Principal Customer Risk & Retention Strategy Manager

Lead a portfolio of targeted customer retention programs for at-risk customers, working with Customer Excellence, Product, Revenue Operations, and Data Science. Operationalize churn forecasting and predictive risk models, perform churn/root-cause analysis, and build customer health scoring frameworks embedded in renewal workflows. Scale risk mitigation via automation, process design, and field-ready playbooks that improve GRR/NRR and renewal outcomes.