Operations Manager Large Corporates

Aon
Rotterdam, Amsterdam
Workplace: OnsiteFull timeEUR 5,500 - 7,000 monthlyFunction: Business OperationsExperience: 5+ yearsSkills: ["Customer focus","Leadership","People development","Process improvement","Collaboration"]

Lead the TEML Large Corporates operations by managing a team of Client Coördinators across Trade, Energy, Marine & Logistics. Own operational processes and the quality of customer service, partner with Account Management, and drive improvements to policies, activities, and projects. Create an annual operational plan focused on process and service quality, contribute to team targets and margin/growth objectives, and develop team members to raise both employee and customer satisfaction.

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Aon
Aon
1 day ago

Operations Manager Large Corporates

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead the TEML Large Corporates operations by managing a team of Client Coördinators across Trade, Energy, Marine & Logistics. Own operational processes and the quality of customer service, partner with Account Management, and drive improvements to policies, activities, and projects. Create an annual operational plan focused on process and service quality, contribute to team targets and margin/growth objectives, and develop team members to raise both employee and customer satisfaction.
Location: Rotterdam, Amsterdam
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage the Client Coördinators within the TEML teams (Trade, Energy, Marine & Logistics) and ensure strong day-to-day operations.
  • •Drive operational and customer objectives, improving the quality of customer service and support for Coördinators working with Accountmanagers.
  • •Create and execute an annual operational plan in alignment with the Managing Director, with focus on process improvements and customer service quality.
  • •Organize work processes and initiate/implement changes in policy, activities, and projects.
  • •Deliver contributions to team goals and margins/growth ambitions through proactive improvement proposals and cross-area thinking.

Pay and Benefits

Salary: EUR 5,500 - 7,000 monthly
Perks:Annual BonusCompany CarPensionPhonePaid Leave

Key Requirements

  • •At least 5 years of experience in Financial Services.
  • •Wft Basis and Wft Schade Zakelijk (Wft Schade Zakelijk) is a pre.
  • •People/leadership experience is a pre.
  • •Customer-focused approach and ability to connect people and support development.
  • •Ambition to critically review and improve existing processes and drive changes to achieve team and business goals.
Experience:5+ yearsFinancial services
Skills:Customer focusLeadershipPeople developmentProcess improvementCollaboration
Certifications:Wft BasisWft Schade Zakelijk
Languages:English

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor