Spécialiste en Logistique Bilingue

Openlane
Canada
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 1-3 yearsEducation: high_schoolSkills: ["Attention to detail","Teamwork","Communication","Conflict resolution","Organizational skills"]

Serve as the bilingual point of contact for logistics transportation support, delivering accurate, friendly customer service through phone, text, and email. Coordinate daily tasks using logistics tools and procedures, confirm transportation needs, and verify vehicle locations and delivery addresses. Run aging reports and follow up on outstanding shipments, support customers with system inquiries, and resolve complaints while escalating issues to local and corporate leadership.

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Openlane
Openlane
4 days ago

Spécialiste en Logistique Bilingue

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Serve as the bilingual point of contact for logistics transportation support, delivering accurate, friendly customer service through phone, text, and email. Coordinate daily tasks using logistics tools and procedures, confirm transportation needs, and verify vehicle locations and delivery addresses. Run aging reports and follow up on outstanding shipments, support customers with system inquiries, and resolve complaints while escalating issues to local and corporate leadership.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Entry level

Key Responsibilities

  • •Be the transportation point of contact to ensure quick, efficient, courteous client attention.
  • •Help clients confirm transportation needs and verify vehicle locations and delivery addresses before pickup.
  • •Run aging reports and contact sellers and buyers about pending shipments.
  • •Provide strong customer support via phone, text, and email, answering questions or researching responses.
  • •Resolve customer complaints in a friendly, courteous manner and escalate serious issues to the appropriate manager or supervisor.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •Bilingual English and French; interact with clients, leaders, and colleagues in Quebec and other regions where French may not be spoken.
  • •High school diploma or equivalent.
  • •1 to 3 years of relevant experience in a logistics or dispatch role.
  • •Proficiency with technology and comfort using the Google suite.
  • •Strong interpersonal, negotiation, and communication skills with great attention to detail.
Experience:1-3 yearsLogisticsDispatchTransportation
Education:High School
Skills:Attention to detailTeamworkCommunicationConflict resolutionOrganizational skills
Languages:EnglishFrench
Tech Stack:Google suiteAMSVTrace

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn