Product Director - Onboarding Experience

Wise
London
Workplace: OnsiteFull timeGBP 120,000 - 145,000 annuallyFunction: Product ManagementSkills: ["Leadership","Communication","Data-driven","Problem-solving"]

Lead the onboarding experience at Wise, overseeing Consumer Onboarding, Account Setup, and Account Access & Recovery. Drive cross-functional initiatives with product, engineering, design, analytics, compliance, operations and marketing to maximize conversion, reduce drop-offs, and deliver secure, clear onboarding experiences for personal and business customers.

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FursaFursa
Wise
Wise
2 months ago

Product Director - Onboarding Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead the onboarding experience at Wise, overseeing Consumer Onboarding, Account Setup, and Account Access & Recovery. Drive cross-functional initiatives with product, engineering, design, analytics, compliance, operations and marketing to maximize conversion, reduce drop-offs, and deliver secure, clear onboarding experiences for personal and business customers.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Drive conversion for onboarding across personal and business customers, ensuring a smooth first transaction.
  • •Eliminate drop-offs across flows such as signup, KYC, profile creation, pricing understanding, and transaction creation.
  • •Own login, account recovery, and 2FA experiences as critical funnel touchpoints.
  • •Improve UX across onboarding journeys, especially for complex or regulated flows.
  • •Balance growth with security, compliance and operational scalability across teams.

Pay and Benefits

Salary: GBP 120,000 - 145,000 annually

Key Requirements

  • •Led onboarding or core conversion experiences in a fast-growing tech company, ideally with regulated or complex flows (e.g. fintech, identity, compliance)
  • •Owned end-to-end metrics like conversion or retention and know how to move them - not just launch features
  • •UX champion with a strong product sense and attention to detail
  • •Led senior product managers and built strong, high-trust teams
  • •Comfortable working across compliance, legal, ops, regional and marketing and know how to manage competing priorities
Experience:FintechRegulated flowsFinancial services
Skills:LeadershipCommunicationData-drivenProblem-solving
Languages:English

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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