Technical Specialist (VDI Level 3)

NTT
Bengaluru
Workplace: HybridFull timeFunction: DevOps, Cloud & InfrastructureEducation: bachelorsSkills: ["Communication","Planning","Adaptability","Client-focused approach","Mentoring"]

Provide cross-technology managed services as an L3 engineer by proactively identifying, resolving, and preventing complex client incidents. Configure, test, and keep client infrastructure operational while managing high-complexity tickets with strict SLA adherence. Use monitoring and alerting to catch issues early, analyze and escalate support calls, improve operations through optimization and automation, and create knowledge articles while mentoring junior team members across cloud, security, networking, and applications.

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FursaFursa
NTT
NTT
3 weeks ago

Technical Specialist (VDI Level 3)

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Last checked: 14 hours agoStatus: Live

Job Summary

Provide cross-technology managed services as an L3 engineer by proactively identifying, resolving, and preventing complex client incidents. Configure, test, and keep client infrastructure operational while managing high-complexity tickets with strict SLA adherence. Use monitoring and alerting to catch issues early, analyze and escalate support calls, improve operations through optimization and automation, and create knowledge articles while mentoring junior team members across cloud, security, networking, and applications.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Proactively identify, resolve, and prevent technical incidents for clients while ensuring SLA compliance.
  • •Manage high-complexity tickets, perform advanced tasks, and analyze, assign, and escalate support calls.
  • •Use monitoring tools to run checks, respond to alerts, and detect issues before they become problems.
  • •Drive optimization and automation, including providing inputs to automation teams to reduce manual efforts.
  • •Create knowledge articles for frequent tasks/issues and train and coach junior team members while supporting project and disaster recovery implementations.

Key Requirements

  • •Extensive managed services experience handling complex cross-technology infrastructure.
  • •Strong understanding of ITIL processes.
  • •Proven experience working with vendors and/or third parties.
  • •Ability to communicate and work across different cultures and social groups.
  • •Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
Experience:Managed servicesITILCross-technology infrastructure
Education:Bachelor's
Skills:CommunicationPlanningAdaptabilityClient-focused approachMentoring
Tech Stack:CloudSecurityNetworkingApplications

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn