Boutique Director

Audemars Piguet
Sydney
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 10+ yearsSkills: ["Leadership","Client-centric mindset","Analytical mindset","Communication","Stakeholder management"]

Lead and grow a luxury boutique in Australia by driving overall performance across traffic, market share, profitability, and client development. Deliver an exceptional, consistent customer journey aligned with brand standards while acting as a brand ambassador for top-tier clients. Implement retail strategies, manage CRM and KPIs, analyze local market trends, and oversee day-to-day operations. Build, coach, and develop the team to create a high-performance culture and achieve business objectives.

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Audemars Piguet
Audemars Piguet
3 days ago

Boutique Director

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead and grow a luxury boutique in Australia by driving overall performance across traffic, market share, profitability, and client development. Deliver an exceptional, consistent customer journey aligned with brand standards while acting as a brand ambassador for top-tier clients. Implement retail strategies, manage CRM and KPIs, analyze local market trends, and oversee day-to-day operations. Build, coach, and develop the team to create a high-performance culture and achieve business objectives.
Location: Sydney
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Drive overall boutique performance by increasing traffic, market share, and profitability.
  • •Ensure an exceptional and consistent customer experience across the full client journey in line with brand standards.
  • •Implement retail strategies, guidelines, and processes to achieve operational excellence and business performance.
  • •Manage client strategy and development, including acquisition, segmentation, engagement activations, and CRM-based relationship management.
  • •Lead, coach, and develop the team while monitoring KPIs, sales pipeline, conversion, and local market trends.
Travel: High travel

Key Requirements

  • •Minimum 10 years of experience in luxury retail or hospitality, including significant leadership responsibilities.
  • •Proven leadership experience managing boutique or flagship environments with strong commercial accountability.
  • •Strong client-centric mindset with extensive experience engaging HNW or VIC clientele.
  • •Proven sales and business acumen, with the ability to drive performance, manage KPIs, and deliver results.
  • •Proficiency with retail tools and CRM systems.
Experience:10+ yearsLuxury retail
Skills:LeadershipClient-centric mindsetAnalytical mindsetCommunicationStakeholder management
Languages:English
Tech Stack:CRM

Company Brief

Audemars Piguet
Swiss manufacturer of high-end mechanical watches and luxury timepieces, known for iconic designs like the Royal Oak and for traditional craftsmanship blended with contemporary innovation.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Le Brassus, Switzerland
Founded: 1875
WebsiteLinkedIn