Remote Services Commercial Engineer

Honeywell
United States
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Problem-solving","Analytical thinking","Commercial awareness","Customer focus","Stakeholder collaboration"]

Provide advanced remote technical support for Honeywell Building Automation connected sites under a 24/7 SLA. Own identification of service revenue opportunities (T&M/SPOT) from alarm analytics and recurring faults, then scope corrective and optimization solutions. Deliver remote fixes and escalations to field engineering, support pricing inputs and technical justification, and drive revenue growth through renewals and contract expansion. Work in a hybrid office schedule with initial training in Cleveland.

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Honeywell
Honeywell
2 days ago

Remote Services Commercial Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide advanced remote technical support for Honeywell Building Automation connected sites under a 24/7 SLA. Own identification of service revenue opportunities (T&M/SPOT) from alarm analytics and recurring faults, then scope corrective and optimization solutions. Deliver remote fixes and escalations to field engineering, support pricing inputs and technical justification, and drive revenue growth through renewals and contract expansion. Work in a hybrid office schedule with initial training in Cleveland.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Resolve customer issues expediently in accordance with SLA agreements.
  • •Provide remote fixes and escalations to field engineering teams while interfacing directly with customers.
  • •Identify T&M and SPOT opportunities using alarm analytics, system performance issues, and recurring faults.
  • •Define and scope technical solutions (corrective works, remote optimization, minor enhancements/engineering changes).
  • •Support pricing and convert opportunities into executable work orders, tracking execution, closure, customer acceptance, and revenue realization.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental Leave

Key Requirements

  • •2+ years of demonstrated experience in maintenance, repair, installation, and operation of building energy management systems (BEMS).
  • •2+ years of experience working with Building Energy Management Systems (BEMS).
  • •2+ years of experience working directly with customers in person or over the phone.
  • •Exposure to identifying or supporting service revenue opportunities (T&M, SPOT, upgrades) is desirable.
  • •Bachelor’s degree in HVAC, Electronics, Mechanical, Computer Science, or related discipline.
Experience:Building automationHVACEnergy managementConnected buildingsBuilding energy management systems
Education:Bachelor's
Skills:Problem-solvingAnalytical thinkingCommercial awarenessCustomer focusStakeholder collaboration
Tech Stack:Building Energy Management Systems (BEMS)HVACRemote diagnosticsAlarm analyticsConnected building platformsManaged servicesService level agreement (SLA)

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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