Customer Success Manager, Growth

Linear
North America
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Organization","Time management","Prioritization","Verbal communication","Written communication"]

Own relationships with Linear’s top mid-market customers as a primary point of contact for questions, concerns, and feedback. Serve as a product expert to help customers realize value, drive onboarding and ongoing training, and increase feature adoption. Act as the voice of the customer by collaborating with product, sales, and support teams to resolve challenges and advocate for product enhancements.

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Linear
Linear
3 days ago

Customer Success Manager, Growth

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own relationships with Linear’s top mid-market customers as a primary point of contact for questions, concerns, and feedback. Serve as a product expert to help customers realize value, drive onboarding and ongoing training, and increase feature adoption. Act as the voice of the customer by collaborating with product, sales, and support teams to resolve challenges and advocate for product enhancements.
Location: North America
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers as the primary point of contact for inquiries, concerns, and feedback.
  • •Become a product expert and help customers use Linear to drive business outcomes.
  • •Drive customer onboarding and training; work to expand usage and adoption within accounts.
  • •Serve as the voice of the customer, advocating for customer needs internally and collaborating with product, sales, and support teams to address challenges and drive enhancements.

Pay and Benefits

Perks:Health InsuranceDentalVisionRemote WorkPaid LeaveCo-working Space

Key Requirements

  • •3+ years of relevant work experience in a technical customer-facing role.
  • •SaaS and startup experience; comfortable working in a fast-paced, flexible environment.
  • •Strong organizational and time-management skills to prioritize and handle multiple tasks.
  • •Excellent verbal and written communication skills to explain complex concepts clearly.
  • •Previous experience working with product + engineering teams and/or developer tools (preferred).
Experience:3+ yearsSaaSStartup
Skills:OrganizationTime managementPrioritizationVerbal communicationWritten communication

Company Brief

Linear
Linear builds a fast, elegant issue-tracking and product-management platform for software teams, focusing on speed, developer workflows, and AI-assisted tooling to help teams plan, triage, and ship product work more efficiently.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedInGlassdoor