Customer Service Representative

Pool Corporation
Bellevue
Workplace: OnsiteFull timeUSD 22 - 30 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Critical thinking","Detail-oriented","Teamwork"]

Join the Horizon sales center as a Customer Service Representative and be the primary contact for walk-ins, phone orders, and will-call service. You’ll greet customers, learn their needs, recommend product solutions and upsell options, and prepare sales orders. The role also includes follow-up calls, resolving complaints, keeping the sales center organized, and helping with receiving/shipping and light warehouse duties.

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Pool Corporation
Pool Corporation
2 days ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Join the Horizon sales center as a Customer Service Representative and be the primary contact for walk-ins, phone orders, and will-call service. You’ll greet customers, learn their needs, recommend product solutions and upsell options, and prepare sales orders. The role also includes follow-up calls, resolving complaints, keeping the sales center organized, and helping with receiving/shipping and light warehouse duties.
Location: Bellevue
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet walk-in and phone customers, listen to their needs, and provide exceptional service.
  • •Recommend product solutions and upsell options to help customers improve profitability.
  • •Collaborate with team members and use company resources to deliver the best customer experience.
  • •Prepare sales orders and assist customers in selecting and loading merchandise.
  • •Make follow-up calls, resolve complaints, maintain a clean sales center, and support receiving/shipping/warehouse duties.

Pay and Benefits

Salary: USD 22 - 30 hourly
Perks:Health InsuranceDentalVision401kEmployee Assistance

Key Requirements

  • •Strong customer-service attitude.
  • •Self-motivated, detail-oriented, and able to work in a fast-paced environment serving business owners with urgent needs.
  • •Clear spoken and written communication with critical thinking to identify solutions.
  • •Good computer and record-keeping skills, with aptitude to learn evolving systems, programs, and handheld technology.
  • •Ability to lift and move items (frequently up to 20 pounds, occasionally up to 75 pounds), and possess or obtain forklift certification; must be 18+.
Skills:Customer serviceCommunicationCritical thinkingDetail-orientedTeamwork
Certifications:Forklift certification
Languages:EnglishSpanish

Company Brief

Pool Corporation
Distributes swimming pool supplies, equipment, and related outdoor living products to pool builders, repair companies, and retailers. Also provides irrigation and landscape products through a broad North American distribution network.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Covington, United States
Founded: 1993
WebsiteLinkedIn