NTT

7 months ago

Z SCALER Technical Support

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide escalation-level technical support for Zscaler issues, driving incident and problem resolution through root-cause analysis. Manage and optimize Zscaler security infrastructure including ZIA/ZPA, PAC files, traffic control, identity integration (SAML/SCIM), and policy enforcement. Troubleshoot advanced connectivity, SSL inspection, and DLP incidents using log analysis and deep packet inspection. Collaborate with security, network, DevOps, and vendors, document solutions, and use Zscaler APIs to automate monitoring and policy updates.

Location: Noida, Uttar Pradesh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as the escalation point for Zscaler-related issues, performing root cause analysis and ensuring timely resolution of complex security, networking, and performance problems.
•Manage and support Zscaler security infrastructure, including ZIA/ZPA, application segment/group access, proxy/PAC configuration, and support for On-Prem PSE Proxy servers.
•Configure and optimize ZIA/ZPA security policies, traffic control, URL filtering, ACLs, and forwarding methods to enhance security and performance.
•Investigate and resolve advanced connectivity issues using log analysis and deep packet inspection (DPI), including SSL inspection bypass problems.
•Manage DLP incidents, handle sensitive data exposure alerts and policy violations, and coordinate escalations to the HP cyber DLP team as needed.

Key Requirements

•Serve as an escalation point for Zscaler-related incidents and perform root cause analysis for complex security, networking, and performance issues.
•Manage and support Zscaler security infrastructure, including ZIA and ZPA components like application access segments and proxy/PAC configuration.
•Configure and optimize traffic control, URL filtering, security policies, ACLs, and traffic forwarding methods for ZIA/ZPA.
•Integrate Zscaler with an identity provider using standards such as SAML and SCIM for authentication and automated provisioning.
•Investigate advanced connectivity and SSL inspection bypass issues using log analysis, deep packet inspection (DPI), and troubleshooting techniques.

Experience:Zero trustCybersecurityNetwork securitySecurity infrastructure

Skills:Root cause analysisIncident managementTroubleshootingDocumentationKnowledge transfer

Tech Stack:ZscalerZIAZPAZscaler Internet AccessZscaler Private AccessZscaler APIsZscaler Client ConnectorPAC filesCloud App ControlURL filteringSAMLSCIMProxy Auto-ConfigurationSSL inspectionDLPData Loss PreventionHP cyber DLPDeep packet inspectionDPILog analysis

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT