Customer Success Technical Advisor

Trend Micro
São Paulo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Customer engagement","Relationship management","Risk mitigation","Cross-functional collaboration","Communication"]

Own the post-sales lifecycle for assigned enterprise customers, serving as a trusted cybersecurity advisor to ensure successful adoption of the TrendAI security platform. Guide security architecture, threat detection, and operational best practices; drive value realization across XDR, endpoint, cloud, identity, and AI-driven detection; and support renewals, expansions, and renewals in partnership with Sales and internal technical teams.

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FursaFursa
Trend Micro
Trend Micro
4 days ago

Customer Success Technical Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the post-sales lifecycle for assigned enterprise customers, serving as a trusted cybersecurity advisor to ensure successful adoption of the TrendAI security platform. Guide security architecture, threat detection, and operational best practices; drive value realization across XDR, endpoint, cloud, identity, and AI-driven detection; and support renewals, expansions, and renewals in partnership with Sales and internal technical teams.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as primary post-sales owner for assigned customer accounts, leading customer lifecycle activities such as onboarding/adoption planning, success planning, executive business reviews, health management, and renewal support.
  • •Act as a trusted cybersecurity advisor by providing guidance on security architecture, threat detection strategies, and operational best practices; translate complex topics for both technical and executive stakeholders.
  • •Drive measurable value and outcomes from the TrendAI platform by monitoring adoption/usage, optimizing capabilities, and tracking outcomes and ROI.
  • •Proactively identify customer challenges, evolving risks, and security gaps; develop recommendations and solutions leveraging TrendAI capabilities and partner with Sales on expansion opportunities.
  • •Improve customer cybersecurity posture by conducting maturity/posture assessments aligned with NIST, CIS, and Zero Trust; define improvement roadmaps to strengthen cyber defenses and security operations efficiency.

Key Requirements

  • •7+ years of experience in cybersecurity roles (e.g., security architect, security consultant, security engineer, technical account manager, or technical advisor).
  • •Strong understanding of cybersecurity domains including endpoint security, XDR/SOC operations, cloud security, identity security, and network security architecture.
  • •Experience working directly with enterprise security teams and CISOs.
  • •Strong customer engagement and relationship management skills.
  • •Ability to communicate effectively with both technical and executive stakeholders.
Experience:7+ yearsEnterpriseCybersecurityPost-salesCustomer-facing
Skills:Customer engagementRelationship managementRisk mitigationCross-functional collaborationCommunication
Certifications:CISSPCISMCCSPGIAC
Tech Stack:XDREndpoint protectionCloud securityIdentity protectionAI-driven threat detectionSecurity architectureSOC operationsZero TrustNISTCISMITRE ATT&CK

Company Brief

Trend Micro
Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1988
WebsiteLinkedIn