Professional Services Engineer

Cyberhaven
Bucharest
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Collaboration","Communication","Client advisory","Problem-solving","Training delivery"]

Own client implementations by leading configuration and integration of Cyberhaven within customers’ environments. Collaborate with clients to understand technical requirements, analyze logs, troubleshoot complex issues, and deliver tailored dataset and policy solutions. Partner with Support, Engineering, and Operations to escalate and resolve technical problems quickly. Provide technical training, guidance, and best practices, and run status updates and post-implementation reviews while staying current on endpoint security and DLP advances.

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FursaFursa
Cyberhaven
Cyberhaven
22 hours ago

Professional Services Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own client implementations by leading configuration and integration of Cyberhaven within customers’ environments. Collaborate with clients to understand technical requirements, analyze logs, troubleshoot complex issues, and deliver tailored dataset and policy solutions. Partner with Support, Engineering, and Operations to escalate and resolve technical problems quickly. Provide technical training, guidance, and best practices, and run status updates and post-implementation reviews while staying current on endpoint security and DLP advances.
Location: Bucharest
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead client implementation, configuration, and integration to ensure seamless deployment of Cyberhaven in customers’ environments.
  • •Collaborate with clients to diagnose issues, understand technical requirements, and create customized dataset and policy solutions.
  • •Use log file analysis and advanced troubleshooting to identify root causes and coordinate resolutions with Support, Engineering, and Operations.
  • •Deliver technical training to end users and provide strategic guidance, best practices, and insights to maximize product value.
  • •Provide progress updates, run status meetings and post-implementation reviews, and act as internal/external point of contact for client escalations.

Key Requirements

  • •3+ years of Solutions Engineering, Delivery Management, or Professional Services experience with endpoint security in the cybersecurity/DLP space.
  • •Proven experience delivering complex technical solutions in a professional services or consulting role, specifically with endpoint security products.
  • •Experience with DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint.
  • •Ability to manage and deliver against strict timelines, including constant prioritization and mitigation planning.
  • •Deep technical background supporting and troubleshooting SaaS-based security and/or endpoint agent technologies, including software debugging and system architecture understanding.
Experience:Endpoint securityDLPCybersecurityProfessional servicesConsulting
Education:
Skills:CollaborationCommunicationClient advisoryProblem-solvingTraining delivery
Tech Stack:Log file analysisDebuggingSaaSEndpoint agent technologiesWeb technologiesAPIsData integrationSystem architectureNetwork protocolsGoogle Cloud PlatformMacOSMDMApp managementTerminalWindowsSCCMGPOIntuneRegistry configurationPowerShell

Company Brief

Cyberhaven
Cyberhaven provides AI-powered data security (Data Detection & Response) that traces data lineage to detect, prevent, and investigate data loss, insider risk, and AI-related data exposures across cloud, endpoints, and SaaS applications.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Palo Alto, United States
Founded: 2016
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor