Service Advisor | Al-Futtaim Automotive | Honda (Mussafah, AE)

Al Futtaim Group
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Customer service","Communication","Interpersonal skills","Coordination","Customer handling"]

Serve as the primary link between customers and the workshop for automotive aftersales across the UAE. Welcome customers, capture service needs, prepare job cards, and provide accurate cost estimates and delivery timelines. Coordinate repair progress with workshop teams, secure approvals for additional work, communicate delays, and clearly explain completed work and invoices—while promoting value-added services and maintaining high customer satisfaction.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
5 hours ago

Service Advisor | Al-Futtaim Automotive | Honda (Mussafah, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the primary link between customers and the workshop for automotive aftersales across the UAE. Welcome customers, capture service needs, prepare job cards, and provide accurate cost estimates and delivery timelines. Coordinate repair progress with workshop teams, secure approvals for additional work, communicate delays, and clearly explain completed work and invoices—while promoting value-added services and maintaining high customer satisfaction.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Welcome customers promptly and accurately capture service and repair requirements.
  • •Prepare job cards, explain required work, provide cost estimates, and confirm delivery timelines.
  • •Coordinate with workshop teams to monitor repair progress and ensure on-time vehicle delivery.
  • •Keep customers informed on progress, additional repair requirements, approvals, and delays.
  • •Explain completed work and invoices clearly at vehicle delivery and handle customer concerns to maintain satisfaction.

Key Requirements

  • •3 to 5 years of overall automotive dealership experience, including at least 3 years as a Service Advisor or in a similar customer-facing aftersales role.
  • •Strong customer service, communication, and interpersonal skills.
  • •Ability to prepare accurate job cards, estimates, and service documentation.
  • •Good coordination skills working with workshops, parts, and service teams.
  • •Diploma or bachelor’s degree in Automobile Engineering, Mechanical Engineering, or a related field.
Experience:3-5 yearsAutomotive dealershipAutomotive aftersales
Education:Bachelor's in Automobile Engineering, Mechanical Engineering (or related field)
Skills:Customer serviceCommunicationInterpersonal skillsCoordinationCustomer handling
Tech Stack:MS OfficeERPDealer management systems

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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