Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Confidentiality","Empathy","Problem-solving"]

Serve as a first point of contact and brand ambassador for customers in Metro Manila, Quezon. Accurately assess customer needs, respond to inquiries and complaints, and handle complex issues using approved resources. Maintain detailed documentation, send messages to appropriate third parties when needed, and support fulfillment processes. Stay current on program and product information through continuous learning while maintaining confidentiality and following data-handling guidelines.

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FursaFursa
NTT
NTT
5 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as a first point of contact and brand ambassador for customers in Metro Manila, Quezon. Accurately assess customer needs, respond to inquiries and complaints, and handle complex issues using approved resources. Maintain detailed documentation, send messages to appropriate third parties when needed, and support fulfillment processes. Stay current on program and product information through continuous learning while maintaining confidentiality and following data-handling guidelines.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver first-class service by assessing customer needs and recommending appropriate solutions using sound judgment.
  • •Respond to customer requests, inquiries, and complaints with due attention to customer care and professionalism.
  • •Handle complex customer inquiries and complaints accurately and responsibly in accordance with provided resources.
  • •Complete required documentation for each interaction, including updating call history and coordinating messages/fulfillment actions as needed.
  • •Maintain program and product knowledge through continuous learning while adhering to confidentiality and data-use guidelines.

Key Requirements

  • •Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
  • •English proficiency.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Ability to resolve complex, and often sensitive, customer complaints/inquiries professionally in line with company policies and procedures.
  • •Advanced knowledge of PCs and familiarity with system navigation; ability to learn new skills/concepts quickly and accurately.
Skills:Customer serviceCommunicationConfidentialityEmpathyProblem-solving
Languages:English
Tech Stack:PCs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn