Customer Service Manager

Eaton
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 8-10 yearsEducation: bachelorsSkills: ["Communication","Leadership","Relationship building","Problem-solving","Diplomatic communication"]

Lead the Customer Service (CS) team supporting OEM and Aftermarket customers across the Titchfield and South Molton sites. Serve as senior point of escalation for customer delivery concerns, align site execution with customer requirements, and act as voice of the customer internally. Own customer-facing scope and escalation strategy, coach a diverse team, and support contract pricing, delivery conditions, and compliance throughout the proposal-to-shipment lifecycle.

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Eaton
Eaton
5 days ago

Customer Service Manager

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Last checked: 1 day agoStatus: Live

Job Summary

Lead the Customer Service (CS) team supporting OEM and Aftermarket customers across the Titchfield and South Molton sites. Serve as senior point of escalation for customer delivery concerns, align site execution with customer requirements, and act as voice of the customer internally. Own customer-facing scope and escalation strategy, coach a diverse team, and support contract pricing, delivery conditions, and compliance throughout the proposal-to-shipment lifecycle.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead the Customer Service team, managing OEM and Aftermarket customer base across Titchfield and South Molton sites.
  • •Act as the senior point of escalation for delivery concerns and escalated customer requests, making key decisions and driving actions.
  • •Support negotiating contract pricing, delivery, and conditions while ensuring compliance with Eaton policies and terms through shipment.
  • •Provide leader-of-people responsibilities including coaching, managing expectations, and holding the team accountable to the CS scope.
  • •Own customer-facing scope, support site SIOP using customer feedback, manage customer tool flow-downs, and drive continuous process improvements.

Key Requirements

  • •Bachelor's Degree.
  • •8-10 years of experience in a customer-facing role.
  • •Advanced user of Microsoft tools including Excel and Teams.
  • •Strong communication skills and ability to manage a large, diverse team.
  • •Team leadership skills and experience, building relationships with internal site peers and external customers.
Experience:8-10 yearsAerospaceCustomer service
Education:Bachelor's
Skills:CommunicationLeadershipRelationship buildingProblem-solvingDiplomatic communication
Tech Stack:Microsoft ExcelMicrosoft TeamsMFGPro

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn