Customer Service Representative

Pool Corporation
Columbus
Workplace: OnsiteFull timeUSD 21+ hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer-service attitude","Relationship building","Professional communication","Data entry accuracy","Comfort in a fast-paced environment"]

Work with walk-in and phone customers to understand needs, create solutions, and ensure a smooth sales and pickup/delivery experience. Process and distribute customer products, handle questions and complaints professionally, and accurately enter sales orders to generate invoices and secure payments/credit authorizations. Evaluate and route warranty items, estimate delivery dates based on vendor schedules, and support receiving, shipping, and warehouse duties.

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Pool Corporation
Pool Corporation
4 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Work with walk-in and phone customers to understand needs, create solutions, and ensure a smooth sales and pickup/delivery experience. Process and distribute customer products, handle questions and complaints professionally, and accurately enter sales orders to generate invoices and secure payments/credit authorizations. Evaluate and route warranty items, estimate delivery dates based on vendor schedules, and support receiving, shipping, and warehouse duties.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist walk-in and phone customers, representing the company professionally to establish customer relationships.
  • •Process, pull, and distribute customer products quickly and efficiently.
  • •Handle customer questions and complaints in a timely and professional manner.
  • •Accurately enter sales orders to generate invoices; secure payment with proper funds or obtain credit authorization per policy.
  • •Evaluate and determine disposition of warranty items and estimate delivery dates; assist with receiving, shipping, and warehouse duties.

Pay and Benefits

Salary: USD 21 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysLife InsuranceTuition EducationEquityPaid ParentalWellness Stipend

Key Requirements

  • •High school diploma or GED.
  • •1+ years of related inside sales experience preferred.
  • •Ability to move 100 pounds with a dolly.
  • •Strong counter presence and ability to deal directly with customers for a large portion of the day.
  • •Good computer skills including MS Office programs.
Experience:1+ years
Education:High School
Skills:Customer-service attitudeRelationship buildingProfessional communicationData entry accuracyComfort in a fast-paced environment
Tech Stack:MS Office

Company Brief

Pool Corporation
Distributes swimming pool supplies, equipment, and related outdoor living products to pool builders, repair companies, and retailers. Also provides irrigation and landscape products through a broad North American distribution network.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Covington, United States
Founded: 1993
WebsiteLinkedIn