Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 19.62 - 27.45 hourlyFunction: SalesExperience: 1-3 yearsSkills: ["Communication","Relationship building","Consultative selling","Organizational","Self-motivated"]

Serve as a customer-focused sales advisor for plumbing and HVAC contractor customers at the counter, phone, and email. Build product expertise to recommend the right solutions, drive upsell and cross-sell opportunities, and ensure accurate, efficient transactions. Use catalogs, computer systems, and manufacturer databases to find parts and manage special orders, back-orders, and delivery updates while maintaining a well-organized, safety-compliant counter environment.

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FursaFursa
Ferguson
Ferguson
3 days ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a customer-focused sales advisor for plumbing and HVAC contractor customers at the counter, phone, and email. Build product expertise to recommend the right solutions, drive upsell and cross-sell opportunities, and ensure accurate, efficient transactions. Use catalogs, computer systems, and manufacturer databases to find parts and manage special orders, back-orders, and delivery updates while maintaining a well-organized, safety-compliant counter environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Act as a product expert by learning and applying knowledge of plumbing, HVAC, and related products.
  • •Drive sales growth through upselling, cross-selling, and promoting strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
  • •Process transactions accurately and manage special orders, back-orders, and order status to support delivery timelines.

Pay and Benefits

Salary: USD 19.62 - 27.45 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •1–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience preferred.
  • •Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Must be at least 21 years of age and have a valid driver’s license.
  • •Follow DOT standards and maintain a valid DOT Medical card for driver requirements.
Experience:1-3 yearsPlumbingHVACCustomer serviceSales
Skills:CommunicationRelationship buildingConsultative sellingOrganizationalSelf-motivated
Licenses:Valid driver's licenseDOT Medical card

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn