Customer Service Advisor (Wolverhampton, GB)

Carlsberg Group
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Administration","Problem-solving","Organisation","Teamwork"]

Provide exceptional customer support for Carlsberg Britvic across inbound/outbound calls, chats, and emails. Follow established procedures, record accurate information in online service portals, and manage multiple customer situations while promoting digital applications. You’ll collaborate with the Customer Service Team Leader and partners to resolve issues quickly, delivering a friendly, sympathetic telephone manner with strong administration, IT, and organisation skills (MS Office).

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FursaFursa
Carlsberg Group
Carlsberg Group
1 day ago

Customer Service Advisor (Wolverhampton, GB)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide exceptional customer support for Carlsberg Britvic across inbound/outbound calls, chats, and emails. Follow established procedures, record accurate information in online service portals, and manage multiple customer situations while promoting digital applications. You’ll collaborate with the Customer Service Team Leader and partners to resolve issues quickly, delivering a friendly, sympathetic telephone manner with strong administration, IT, and organisation skills (MS Office).
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver an exceptional customer support service while maintaining a friendly manner.
  • •Communicate with customers via inbound/outbound calls, chats, and emails.
  • •Follow company procedures for customer responses and accurately record information in online service portals.
  • •Manage multiple customer situations effectively to ensure timely, accurate updates.
  • •Promote online digital applications to customers.

Pay and Benefits

Perks:Annual BonusLife AssuranceGp ServicesPension ContributionHolidayDiscountsProduct Allowance

Key Requirements

  • •Recent call centre or customer-facing experience is desirable but not essential.
  • •Strong communication skills with a sympathetic telephone manner.
  • •Ability to quickly identify problems, think flexibly, and resolve issues.
  • •Excellent administration, IT, and organisational skills, including good experience using MS Office.
  • •Self-starter who can manage their own time and workload while working effectively in a team.
Skills:CommunicationAdministrationProblem-solvingOrganisationTeamwork
Tech Stack:MS OfficeOnline service portals

Company Brief

Carlsberg Group
Global brewer producing and marketing beer and other beverages under brands such as Carlsberg, Tuborg and Somersby. Operates brewing, distribution and marketing across Europe and Asia, focusing on brand portfolio, sustainability and market expansion.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Copenhagen, Denmark
Founded: 1847
WebsiteLinkedIn