Customer Care Specialist - On Contract (6 Months)

Kerry Group
Nairobi
ContractFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Customer-focused","Proactive","Attention to detail","Problem-solving","Communication"]

Act as a key customer contact, handling quotes, pro-forma invoice requests, and sales order capture/conversion while ensuring accurate order processing and strong service performance against SLAs and KPIs. Support queries, complaints, and general enquiries through sound problem-solving. Coordinate order changes and escalations with sites, manage OTIF, apply Incoterms and export documentation requirements, and maintain clear, proactive communication with internal teams and customers.

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Kerry Group
Kerry Group
4 days ago

Customer Care Specialist - On Contract (6 Months)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Act as a key customer contact, handling quotes, pro-forma invoice requests, and sales order capture/conversion while ensuring accurate order processing and strong service performance against SLAs and KPIs. Support queries, complaints, and general enquiries through sound problem-solving. Coordinate order changes and escalations with sites, manage OTIF, apply Incoterms and export documentation requirements, and maintain clear, proactive communication with internal teams and customers.
Location: Nairobi
Employment Type: Contract · 6 months
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage customer requests efficiently and direct efforts to maximize customer experience.
  • •Process quotes and pro-forma invoice requests, capture/convert sales orders, and maintain order changes.
  • •Provide proactive, concise feedback and meet service rating KPIs through system knowledge, accuracy, attitude, and service performance.
  • •Support queries, complaints, and general enquiries using strong problem-solving abilities.
  • •Ensure order management follow-through to final customer receipt, including OTIF management and application of Incoterms and export documentation requirements.

Key Requirements

  • •3+ years’ experience in an export administration environment.
  • •Working knowledge of SAP applications.
  • •Preferable experience with Salesforce.
  • •Experience handling customer queries and understanding the order-to-billing process.
  • •Understanding and applying Incoterms, letters of credit, and import declaration forms.
Experience:3+ yearsExport administrationCustomer service
Skills:Customer-focusedProactiveAttention to detailProblem-solvingCommunication
Languages:French
Tech Stack:MS OfficeWordExcelSAPSalesforceERPInternet navigation

Company Brief

Kerry Group
Kerry Group is a global taste and nutrition company supplying ingredients, flavours and integrated solutions to the food, beverage and pharmaceutical industries, serving manufacturers with product development, technical support and supply chain services.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tralee, Ireland
Founded: 1972
WebsiteLinkedIn