Technical Account Manager

Samsara
Mexico, India
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Consultative problem-solving","Communication","Collaboration","Customer focus","Ownership"]

Own a portfolio of accounts as a technical advisor, proactively optimizing customer technical health and mitigating risk to help customers achieve measurable outcomes. Translate operational goals into technical solutions, drive value realization and ROI tracking, and manage the technical ticket lifecycle through root-cause analysis. Lead technical deep dives and quarterly reviews, leverage AI tools to personalize and anticipate needs, and collaborate cross-functionally with Sales, Support, Product, and Engineering.

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FursaFursa
Samsara
Samsara
1 day ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own a portfolio of accounts as a technical advisor, proactively optimizing customer technical health and mitigating risk to help customers achieve measurable outcomes. Translate operational goals into technical solutions, drive value realization and ROI tracking, and manage the technical ticket lifecycle through root-cause analysis. Lead technical deep dives and quarterly reviews, leverage AI tools to personalize and anticipate needs, and collaborate cross-functionally with Sales, Support, Product, and Engineering.
Location: Mexico, India
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver measurable value beyond traditional technical support by aligning solutions to customer business objectives and tracking technical ROI.
  • •Independently manage a portfolio with tailored success plans, maintaining accurate customer interaction records and identifying/mitigating account risks.
  • •Serve as the primary technical point of contact, mastering the platform and advising on best practices while troubleshooting complex technical issues.
  • •Own the technical ticket lifecycle including escalations and root cause analysis to prevent recurrence and drive product improvement.
  • •Lead customer meetings and quarterly technical account reviews while collaborating cross-functionally to champion customer needs and unify the experience.

Pay and Benefits

Equity and Bonus:Equity
Perks:Remote WorkLearning BudgetHealth InsuranceParental Leave

Key Requirements

  • •7+ years in a technical, customer-facing role such as technical account management, solutions consulting, or customer success.
  • •Bachelor's degree in a technical field (or equivalent expertise) in areas like Computer Science or Engineering.
  • •Exceptional technical literacy to understand and troubleshoot complex hardware, software, and API integrations, with interest in AI.
  • •Bilingual: English and Spanish is a must; strong written and verbal communication skills in both languages.
  • •A data-informed approach to customer needs with a proven ability to build trusted, long-term relationships.
Experience:7+ yearsSaaSIoTPaaS
Education:Bachelor's
Skills:Consultative problem-solvingCommunicationCollaborationCustomer focusOwnership
Languages:EnglishSpanish
Tech Stack:IoTAPIsHardwareSoftwareAISalesforceZendeskJiraGongGainsightTableauPython

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn