Credit Card Sr Business Systems Analyst

Citizens Bank
United States
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Relationship management","Organizational skills","Time management"]

Independently lead and coordinate requirements gathering, documentation, and presentation of functional specifications for major credit card systems and business initiatives. Partner with business analysts and stakeholders to translate business needs into functional and technical specs, manage dependencies and gaps, and support implementation activities including data migration, UAT, training, and go-live readiness. Perform data analysis and process mapping to improve operations and inform change governance and resource planning.

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FursaFursa
Citizens Bank
Citizens Bank
3 weeks ago

Credit Card Sr Business Systems Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Independently lead and coordinate requirements gathering, documentation, and presentation of functional specifications for major credit card systems and business initiatives. Partner with business analysts and stakeholders to translate business needs into functional and technical specs, manage dependencies and gaps, and support implementation activities including data migration, UAT, training, and go-live readiness. Perform data analysis and process mapping to improve operations and inform change governance and resource planning.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Lead system requirements gathering and analysis, identifying dependencies, conflicts, risks, and gaps.
  • •Oversee system design and documentation, including functional specifications, user stories, and system design artifacts.
  • •Support system implementation activities such as data migration, user acceptance testing, training, go-live readiness reviews, and post-implementation support.
  • •Engage stakeholders to translate technical concepts into business terms and provide reporting and insights.
  • •Document and improve business processes using process mapping and procedural documentation, and maintain knowledge repositories.

Key Requirements

  • •5+ years of experience in financial services operations (3-4 years supporting credit card technology environments preferred).
  • •Experience leveraging data and analytics to identify performance trends and process improvement opportunities.
  • •Strong collaboration and relationship management skills to influence leaders and partners across organizational levels.
  • •Working knowledge of project management methodologies with exposure to Agile practices and frameworks.
  • •Proficiency in Microsoft Excel, Access, Word, Visio, and PowerPoint; strong written and verbal communication skills.
Experience:5+ yearsFinancial services
Education:Bachelor's
Skills:CommunicationCollaborationRelationship managementOrganizational skillsTime management
Tech Stack:Microsoft ExcelMicrosoft AccessMicrosoft WordVisioMicrosoft PowerPointFIS TS2

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website